Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
years of professional experience
1
Certification
Work History
McDonalds
Winnipeg, MB
Manager
01.2020 - Current
Job overview
Managed 15 employees and 200 + customers per hour. (8 million revenue store/ 70 employees/ 13 shift managers)
Achieved 10% sales increase by effective training of upselling and shift running.
Recruited, interviewed and trained employees and implemented mentoring program to promote positive feedback and engagement.
Developed detailed plans based on broad guidance and direction.
Cross-trained existing employees to maximize team agility by 70% and performance.
Controlled costs to keep business operating within budget and increase profits.
Assisted in organizing and overseeing assignments to drive operational excellence.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Leveraged data and analytics to make informed decisions and drive business improvements.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Freshii
Port Moody, BC
Assistant Manager
01.2018 - 01.2020
Job overview
Ordering through GFS ordering system
Scheduling with WhenIWork system
Hiring new employees and training them.
Organizing Quarterly Team meetings to discuss progress and setting new targets
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Defined clear targets and objectives and communicated to other team members.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Mcdonalds
Online
No Degree from Business And Management
01.2020
Douglas College
New Westminster, BC
Associate Degree from Science
2019
Skills
Team leadership and Complex Problem-Solving
Recruiting, training, Coaching and Mentoring
Schedule Preparation
Managing Career Progression
Managing Employee Relations
Verbal and Written Communication
Staff and Time Management
Customer Relationship Management
Cross-Functional Team Management
Performance Tracking and Evaluations
Business and Strategic Planning
Managing Revenue Projections
Budgeting and Cost Control
Invoice Reconciliation
Social Media Platforms (workplace by facebook)
Managing Operations and Efficiency
Accomplishments
Achieved 92% on RGR (Running of the great restaurants) visit done by Mcdonald's operations operator.
Completed New hire files and organized people department by achieving 100% on review completion.
Achieved 80% retention for 2022 by creating healthy and open communication work environment.
Created Crew Training plans and achieved 98% targets by efficiently implementing them every month.
Achieved 0.35 % food waste targets every month in 2022 and contributed to Profit after deductibles.
Achieved 22.07% labour target 10/12 months (2022) by projecting accurately and efficient scheduling meeting restuarnt needs.
Certification
CPM - Certified Professional Manager (Attended leadership development class and Department Leardership Class and got certified by Mcdonalds)