Jashanpreet Kaler
Winnipeg,MB
Summary
Dynamic professional with proven expertise in customer service and problem-solving abilities. Excelled as a Customer Service Representative, enhancing customer loyalty through empathetic resolution of complaints. Skilled in active listening and critical thinking, significantly improving client wellbeing as a Personal Support Worker. Demonstrates a strong ability to manage high-stress situations, ensuring optimal outcomes for clients and teams.
Overview
1
1
Certification
Work History
Customer Service Representative
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Personal Support Worker
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Education
Medical
GHG Academy
Jagraon, PunjabBachelor of Science - Nursing
Mata Sahib Kaur College of Nursing
Mohali, PunjabHealth Care Administration
Canadore College of Applied Arts And Technology
North Bay, ONNursing Leadership And Management
Seneca College of Applied Arts And Technology
North York, ONSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
Registered nurse in general class with College of Registered Nurses of Manitoba and College of Nurses of Ontario.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Personal Support Worker
Medical
GHG Academy
Bachelor of Science - Nursing
Mata Sahib Kaur College of Nursing
Health Care Administration
Canadore College of Applied Arts And Technology
Nursing Leadership And Management
Seneca College of Applied Arts And Technology
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