Jashanpreet Ghataura
Moncton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Intelcom/ Dragonfly
02.2024 - Current
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Compiled training materials for new employees and tracked skill development.
- Encouraged and promoted ideas aligned to business needs and benefits.
Operations Customer Service Representative
Intelcom/ Dragonfly
09.2023 - 01.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
- Checked and rechecked orders before packaging and shipping items.
- Completed fast loading and unloading of trucks carrying freight and materials.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Answered constant flow of customer calls with minimal wait times.
Dispatcher
Sukhmander Singh
01.2022 - 09.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Assistant Manager
CK
12.2018 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
High School Diploma -
Govt Senior Secondary School
Certificate - Trucking And Dispatch Specialist
Rai Dispatch
Skills
- Team Leadership
- Documentation and paperwork
- Customer Relations
- Multi-tasking strength
- Problem-solving skills
- Refund Handling
- Written and verbal communication
- Negotiation skills
- Customer service
- Organization and Time Management
- Shipping and Receiving
- Accounting Records
- Shipping Schedules
- Freight Operations
- Microsoft Excel
- Sales Expertise
- Warehouse Processes
- Inventory Control
- Handling Materials
- Logistics Coordination
- Safety oversight
- Staff Supervision
- Team Training
- Warehouse Operations
- Load planning
- Warehouse safety
- Materials handling and transport
- Workflow management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Limited Working
Timeline
Operations Supervisor
Intelcom/ Dragonfly
02.2024 - Current
Operations Customer Service Representative
Intelcom/ Dragonfly
09.2023 - 01.2024
Dispatcher
Sukhmander Singh
01.2022 - 09.2022
Assistant Manager
CK
12.2018 - 11.2021
High School Diploma -
Govt Senior Secondary School
Certificate - Trucking And Dispatch Specialist
Rai Dispatch
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