JASHANPREET BRAR

• Identifying, soliciting and promote sales to both existing clients through cross selling/up selling telecommunication products and services.

• Recommend the appropriate and/or services after carefully accessing customer's needs and resources.

• Build orders using provided sales order tools

• Provide excellent customer service

• Achieve monthly sales targets/NPC/SURV 0/SURV 7 and AHT • Navigate sales tools while maintaining conversation with customer • Verify sales orders for accuracy.

• Mentor junior agents

• Manage time in order to answer required call volume

• Provide call feedback for client

• Provide offer feedback for client

• Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution.

• Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing.

• Satisfies needs of existing customers, by repeatedly accessing and using informational and sales tools that will enable you to provide the most beneficial solution.

• Navigates computerized system and accurately enters data.

• Properly recording the call disposition on the SP Data reporting system.

• Assists with projects and other duties as requested or assigned

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Uses a cash register to process sales by scanning items and totaling purchases.
• Processes coupons and store discounts.
• Answers customer questions and resolves customer service issues.
• Facilitates return transactions.
• Refers to prices sheets and sale bulletins to ensure prices are up-to-date.