Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Jashanjot Kaur

Burns Lake,BC

Summary

Proven financial and customer service expert from Nee Tahi Buhn Indian Band, adept in financial record keeping and conflict resolution. Enhanced department efficiency by streamlining processes and mentoring teams, fostering positive customer relations and operational excellence. Skilled in multitasking and adaptability, achieving significant improvements in customer satisfaction and financial accuracy

Reliable and observant with strong sense of responsibility and upbeat attitude. Understanding of safety protocols and emergency response procedures, combined with skills in surveillance and risk assessment. Dedicated to ensuring safe and secure environment.

Overview

2
2
years of professional experience

Work History

Finance Clerk

Nee Tahi Buhn Indian Band
05.2024 - Current
  • Managed accounts payable and receivable, ensuring all transactions were recorded accurately and on time.
  • Provided excellent customer service when addressing inquiries related to billing or account issues, resolving disputes efficiently and professionally.
  • Maintained organized filing system for easy access to important financial documents.
  • Managed vendor relationships effectively, negotiating payment terms that aligned with company objectives while fostering positive working relationships.
  • Facilitated smooth month-end closing processes by preparing necessary journal entries, account analyses, and supporting schedules.
  • Documented financial data, files and records for contracted vendors.
  • Ensured timely processing of invoices for accurate financial reporting.
  • Conducted regular bank reconciliations to verify accuracy of transaction postings and ensure correctness of account balances.
  • Streamlined accounting processes by implementing efficient organizational systems.
  • Supported payroll management systems and employee payment on weekly schedule.
  • Managed and documented [Number] individual customer transactions simultaneously.
  • Enhanced overall efficiency by identifying areas for improvement within finance department processes.
  • Tracked and documented employee sick, vacation and personal time and submitted invoices for disbursement to payroll.

Administrative Assistant

Nee Tahi Buhn Indian Band
08.2023 - 04.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Maintained inventory of office supplies and placed orders.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.

Customer Service Cashier

Liquor Store
10.2022 - 08.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.

Customer Service Representative

Chevron
07.2022 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Skills

  • Financial statement preparation
  • Invoicing procedures
  • Financial record keeping
  • Coaching and training
  • Document workflow
  • Record preparation
  • Check disbursement
  • Interpersonal and verbal communication
  • Deadline awareness
  • Leadership
  • Attentional to detail
  • Customer Service
  • Patience and composure
  • Cleaning and sanitizing
  • Cash handling and manage
  • Training and mentoring

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Finance Clerk

Nee Tahi Buhn Indian Band
05.2024 - Current

Administrative Assistant

Nee Tahi Buhn Indian Band
08.2023 - 04.2024

Customer Service Cashier

Liquor Store
10.2022 - 08.2023

Customer Service Representative

Chevron
07.2022 - 08.2023

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