Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Jashandeep Singh

Edmonton,Canada

Summary

Multifaceted professional with a strong background in emergency services, public-sector analytics, and social media management. Proven ability to analyze high-volume data, coordinate across teams, and manage social media presence for public figures, MMA brands, and media organizations. Experienced in creating engaging, brand-aligned content across platforms like Instagram, YouTube, Twitter/X, and Reddit. Adept at using Power BI, Canva, Meta Business Suite, and platform-native analytics. Skilled in adapting tone, managing content calendars, and ensuring public-facing communication aligns with strategic goals.

Overview

7
7
years of professional experience

Work History

Methods Analyst

Edmonton Police Service
03.2025 - Current
  • Created advanced Power BI dashboards analyzing emergency call volumes, system usage trends, and operational data for executive presentations.
  • Provided detailed statistical reports to external media on service metrics and call center activity.
  • Collaborated with internal teams to assess user impact before implementing system changes via internal surveys.
  • Supported digital operations with MS Teams, Outlook, and SharePoint, streamlining communication across departments.

Emergency Communications Officer

Edmonton Police Service
01.2024 - 03.2025
  • Managed 911 and non-emergency police calls, ensuring accurate prioritization and routing.
  • Handled high-stress public interactions while retrieving critical data from law enforcement databases.
  • Coordinated directly with allied agencies, enhancing situational response efficiency.
  • Operated CAD dispatch systems and Solacom to maintain accurate, real-time communications.

Freelance Social Media / Content Manager

Self Employed
01.2019 - 11.2023
  • Managed multi-platform social media accounts (Instagram, Twitter/X, YouTube, Reddit) for a reality TV star, MMA fight brands, PTC Punjabi Canada, and independent creators.
  • Audience sizes ranged from 5K to 290K across platforms.
  • Created and scheduled monthly content calendars using platform-native scheduling tools and Meta Business Suite.
  • Produced and edited visual content using Canva and CapCut; designed thumbnails using AI tools for YouTube.
  • Applied platform analytics to monitor engagement, optimize posts, and refine strategy based on trends.
  • Handled negative engagement by moderating comments and implementing response protocols.
  • Maintained cohesive brand identity across platforms while tailoring content tone for varied audiences.
  • Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
  • Created social media content with consistent content and tone.

Emergency Communications Officer

Alberta Health Services
08.2022 - Current
  • Managed emergency calls, collected essential details, and coordinated with fire, police, and ambulance services.
  • Utilized Solacom phone systems and CAD software to ensure precise and efficient dispatch.
  • Regularly suggested improvements around the use of AI and communication systems within EMS dispatch.
  • Supported operational continuity using MS Teams, Office 365, and Zoom for internal coordination.

Education

Computer Systems Technician - Software Support

Mohawk College
Hamilton, ON
12.2016

Skills

  • Social Media Platforms: Instagram, Twitter/X, Reddit, YouTube Studio, Meta Business Suite
  • Content Tools: Canva, CapCut, Adobe Suite (basic)
  • Analytics & Reporting: Power BI, Platform-native analytics (YouTube, Instagram, Twitter)
  • Communication Platforms: Office 365, MS Teams, SharePoint, Zoom
  • Dispatch Systems: Solacom, CAD
  • Other: AI-assisted content creation (thumbnails/captions), Scheduling tools, SEO (basic)
  • KPI analysis
  • BI dashboards
  • Process enhancement
  • WordPress knowledge
  • Microsoft office

LANGUAGES

English – Native
Hindi – Native
Punjabi – Native

Timeline

Methods Analyst

Edmonton Police Service
03.2025 - Current

Emergency Communications Officer

Edmonton Police Service
01.2024 - 03.2025

Emergency Communications Officer

Alberta Health Services
08.2022 - Current

Freelance Social Media / Content Manager

Self Employed
01.2019 - 11.2023

Computer Systems Technician - Software Support

Mohawk College

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Jashandeep Singh