Jashandeep Singh
Brampton
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
5
5
years of professional experience
Work History
Team Associate
Freshco
Brampton
03.2023 - 02.2025
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Provided customer service to clients, including resolving complaints and answering inquiries.
- Collaborated with team members to achieve project milestones within set deadlines.
- Conducted weekly meetings with team members to discuss progress on tasks.
- Assisted in the development of team strategies and goals.
- Performed quality assurance checks on products delivered by the team.
- Worked through each required task and step in production processes.
- Addressed customer needs, responding to specific requests.
Help Desk Technician
BSNL Telephone Exchange
Amritsar
05.2020 - 11.2021
- Installed operating system updates as required by company policy.
- Supported customers with online billing, access, and account issues.
- Supported remote desktop connections for users requiring assistance offsite.
- Managed user accounts including passwords resets, account creation and deletion.
- Maintained an inventory of parts for emergency repairs.
- Updated antivirus protection on all computers on a regular basis.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Handled customer service issues by providing guidance or escalating for advanced support.
Education
High School Diploma -
Georgian College
Toronto, ON08-2024
Skills
- Decision-making capacity
- Problem-solving
- Team building
- Microsoft Office
- Call center operations
- Customer service
Timeline
Team Associate
Freshco
03.2023 - 02.2025
Help Desk Technician
BSNL Telephone Exchange
05.2020 - 11.2021
High School Diploma -
Georgian College
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