Jashandeep Singh
Emergency Communication Officer
Edmonton,AB
Summary
Professional communicator with extensive experience in emergency dispatch and coordination. Strong focus on team collaboration and achieving results. Skilled in crisis management, multitasking, and maintaining composure under pressure. Known for reliability and adaptability to changing needs.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Emergency Communications Officer
Edmonton Police Services
01.2024 - Current
- Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
- Increased situational awareness among first responders by consistently updating them on vital information during ongoing incidents.
- Maintained up-to-date knowledge of local geography and resources, enabling efficient routing of emergency services to incident locations.
- Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.
- Supported law enforcement efforts by promptly alerting officers to potential threats or hazards in their vicinity during active incidents.
Emergency Communications Officer
Alberta Health Services
08.2022 - Current
- Answered calls from automatic routing system and followed protocols to go through calls by gathering all important and safety information.
- Monitored maps and caller information, and documented details in system.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Followed established EMS protocols for professional handling of emergency situations.
- Routed calls to other emergency departments according to individual call needs.
- Monitored radios to provide assistance to responding personnel while on dispatch role.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Technical Support
InnQuest Canada
08.2019 - 08.2022
- Evaluated and responded to incoming sales leads and requests for technical support assistance for company software.
- Managed high levels of call flow and responded to hotels' technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Worked with vendors and properties that integrate with our software.
- Documented all the findings in Zoho CRM.
Shift Supervisor
HmsHost
10.2017 - 08.2019
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
Education
Post Secondary Diploma - Computer Systems Technician - Software Support
Mohawk College of Applied Arts And Technology
Hamilton, ON 09.2014 - 2016.12
Skills
Basic life support understanding
Map reading skills
Computer-aided dispatching
Good Telephone Etiquette
Multitasking Abilities
Radio Communication
Mental resilience
Data entry proficiency
Timeline
Emergency Communications Officer
Edmonton Police Services
01.2024 - Current
Emergency Communications Officer
Alberta Health Services
08.2022 - Current
Technical Support
InnQuest Canada
08.2019 - 08.2022
Shift Supervisor
HmsHost
10.2017 - 08.2019
Post Secondary Diploma - Computer Systems Technician - Software Support
Mohawk College of Applied Arts And Technology
09.2014 - 2016.12
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