Jashandeep Singh
Scarborough,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Concierge
Paragon Security
1455 Celebration Dr, Pickering, ON.
12.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Security Guard
Safety First Security Services
Oshawa, ON
04.2023 - 07.2023
- Worked as security guard in safety first security.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
COVID-19 Screener
Extendicare Health Services
3830 Lawrence Ave E, Scarborough, ON.M1G1R6
02.2023 - 04.2023
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
Customer Service Cashier
Tim Hortons
246 Bloor St. West
08.2022 - 01.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Grade-12 in Non-medical -
B. Tech of civil engineering -
L.L.R.I.E.T Moga
07.2018
Skills
- Developed analytical skills in doing business by researching and analyzing the market and stocks to invest for the company
- Creative problem solver (Possessed this quality by successfully dealing with customer complaints)
- Able to work in fast-paced environment and Multi-tasking
- Strategic thinker
- Possessed Exceptional communication skills while dealing with the customers
- Successfully built Strong relations with clients and Customers while dealing with them
- Successfully Managed Team with positive attitude while working and while doing academic projects
- Well versed with MS Office and computer usage
- Fluent in English, Hindi, and Punjabi
- Customer Service
Availability
full-time
sunday to saturday
day and night both
Languages
English
Full Professional
Timeline
Concierge
Paragon Security
12.2023 - Current
Security Guard
Safety First Security Services
04.2023 - 07.2023
COVID-19 Screener
Extendicare Health Services
02.2023 - 04.2023
Customer Service Cashier
Tim Hortons
08.2022 - 01.2023
Grade-12 in Non-medical -
B. Tech of civil engineering -
L.L.R.I.E.T Moga