Jashandeep Sidhu
Surrey,BC
Summary
Dedicated and detail-oriented MBA graduate with extensive experience in administrative support, records management, and customer service in both the pharmaceutical and aviation sectors. Seeking to leverage my skills and experience to contribute effectively to the RCMP “E” Division Headquarters in Surrey, BC.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
HKL Health Supplies, Pharmaceuticals
05.2021 - Current
- Provide significant administrative support, including managing calendars, scheduling meetings, and organizing travel arrangements
- Create and format documents using Microsoft Word, incorporating tables, headers, footers, and other complex formatting tools
- Develop and maintain spreadsheets in Microsoft Excel for tracking and analyzing various data sets
- Engage in ongoing training sessions to enhance product knowledge, customer service skills, and awareness of changing regulations
- Documenting detailed calls and complaints using call center's CRM database
- Implement and maintain a comprehensive records management system, ensuring accurate indexing, cross-referencing, filing, retrieving, archiving, and destruction of records
- Assist in budget and financial management, including processing invoices, managing accounts payable/receivable, and generating financial reports.
Part Time Customer Service Agent
WestJet Airlines
11.2023 - Current
- Deliver exceptional customer service to passengers, addressing inquiries, resolving issues, and ensuring a positive travel experience
- Assist passengers with check-in procedures, boarding, and baggage handling, ensuring a smooth travel experience.
- Utilize airline-specific databases for data entry and retrieval, ensuring accurate and efficient processing of passenger information.
- Coordinate with various departments to manage flight operations and assist with boarding procedures.
- Provide information on flight schedules, delays, and cancellations, offering alternatives to affected passengers.
Consulting Practice Intern
Drucker Pro International
03.2021 - 06.2021
- Prepared Business Model for the Company for the case of Chemical Manufacturing to produce White spirit (UK)or mineral spirit (US)
- Presented Key findings of the Research including recommendations about the choosing the most feasible stating Canada to run a Production Plant
- Searched and presented findings on procurement/ limitations and competitive advantage
- Identified and built a database of an overall prospective customers based on company personas
- Chaired team meetings and drafted the training material for the team
- Worked with management team to optimize workflows and eliminate unnecessary tasks.
Strategic Management Intern
Choco4peace
01.2021 - 03.2021
- Reviewed Choco4Peace (C4P) documentation and developed familiarity with their vision and mission and found twenty potential buyers (Small business firms from US)
- Conducted primary research to learn about C4P's target corporate customers and segment customers in groups(industry, banking, research centers, non-governmental, manufacturing)
- Proposed and created Total Value Proposition Canvas to align with customer values and needs
- Presented findings and shared all data collected, including methodology, recommendations for further research
- Collaborated with management on marketing strategies to increase sales and gross profit
- Worked with and leadership team including the CEO to develop and implement action plans to protect company assets and profitability
- Responded to advanced issues with professional and relationship-focused approach and managed 100+ attendees.
Education
MBA - Business Administration
University Canada West
Vancouver, BC07.2021
Bachelor of Arts - English Literature
Punjabi University
Patiala, Punjab07.2018
Skills
Administrative Support: Extensive experience in providing administrative assistance, managing calendars, and organizing travel
Document Creation: Proficient in creating and formatting complex documents in Microsoft Word
Data Management: Skilled in developing and maintaining spreadsheets in Microsoft Excel
Records Management: Expertise in implementing and maintaining records management systems
Customer Service: Strong ability to provide excellent customer service and resolve issues efficiently
Communication: Effective oral and written communication skills, capable of conveying information clearly and concisely
Organizational Skills: Proven ability to organize and prioritize workload to meet deadlines
Knowledge of Legislative Instruments: Familiarity with legislative instruments, policies, practices, or procedures in the Federal Public Service
Certification
AZ-900 : Microsoft Azure Fundamentals
Additionalinformation
Fluent in English, Willing and able to work in Surrey, BC, Able to obtain and maintain the necessary security clearance as required by the RCMP
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Part Time Customer Service Agent
WestJet Airlines
11.2023 - Current
Administrative Assistant
HKL Health Supplies, Pharmaceuticals
05.2021 - Current
Consulting Practice Intern
Drucker Pro International
03.2021 - 06.2021
Strategic Management Intern
Choco4peace
01.2021 - 03.2021
MBA - Business Administration
University Canada West
Bachelor of Arts - English Literature
Punjabi University
AZ-900 : Microsoft Azure Fundamentals
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