Jashandeep Kour
Belleville
Summary
Dynamic customer service professional with a proven track record at Harvey’s, excelling in problem resolution and team collaboration. Skilled in managing transactions and enhancing operational efficiency, I effectively addressed customer inquiries and contributed to training initiatives, ensuring a seamless experience for guests and supporting logistics operations with meticulous inventory management.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Harvey’s / Swiss Chalet
02.2024 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed transactions efficiently using POS systems, ensuring accuracy in cash handling.
- Assisted team members in training on new procedures and product knowledge.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Monitored inventory levels, identifying shortages and assisting with restocking supplies.
Operations & Logistics Assistant
FedEx-Style Parcel Distribution Environment
04.2022 - 04.2024
- Coordinated inbound and outbound shipments to ensure timely delivery.
- Monitored inventory levels and conducted regular stock audits for accuracy.
- Supported logistics team with data entry and order processing tasks.
- Assisted in implementing process improvements to enhance operational efficiency.
- Maintained accurate records of shipping schedules and delivery confirmations.
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
Education
BBA - Bechlor of Business Administration
Nilam University
Haryana India06-2023
Global Project Management
Loyalist College of Applied Arts And Technology
Belleville, Ontario06-2026
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Complaint handling
- Complex Problem-solving
Languages
English
Timeline
Customer Service Associate
Harvey’s / Swiss Chalet
02.2024 - Current
Operations & Logistics Assistant
FedEx-Style Parcel Distribution Environment
04.2022 - 04.2024
BBA - Bechlor of Business Administration
Nilam University
Global Project Management
Loyalist College of Applied Arts And Technology