Jashandeep Kaur
Surrey,BC
Summary
Dynamic professional with proven expertise in front office management and exceptional customer service, honed at New Beam Dental. Excelled in appointment scheduling and patient relations, enhancing billing accuracy and patient satisfaction. Skilled in dental terminology and fostering positive work environments, significantly improving team efficiency and service quality.
Overview
3
3
years of professional experience
Work History
Dental Receptionist
New Beam Dental
10.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Managed patient billing processes for timely, accurate payments.
Cashier and Merchandise
Shoppers Drug Mart
02.2024 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Reduced processing errors by meticulously following transaction procedures.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Improved efficiency, organized checkout area for optimal workflow.
Supervisor
Freshii
05.2022 - 10.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
Education
Associate Of Business Management - Business
Cambrian College of Applied Arts And Technology
New Westminster, BC04.2022
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Punctual and reliable
- Payment processing
- Front office management
- Administrative support
- Language fluency
- Friendly and outgoing
- Verbal and written communication
- Confidentiality
- Service oriented
- Customer service
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Professional Working
Timeline
Dental Receptionist
New Beam Dental
10.2024 - Current
Cashier and Merchandise
Shoppers Drug Mart
02.2024 - 10.2024
Supervisor
Freshii
05.2022 - 10.2024
Associate Of Business Management - Business
Cambrian College of Applied Arts And Technology
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