Jashandeep Kaur
Halifax,NS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Global Payments
06.2022 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.Trained new personnel regarding company operations, policies and services.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Implemented network security measures to minimize data loss.
- Assisted IT staff on troubleshooting issues and closing calls.
- Installed and configured network printers and other peripheral devices.
- Worked with outside vendors for fiber installations and service.
- Performed necessary maintenance to support network availability.
- Assigned application access, security roles and permissions.
Education
Computer System Network Technician - Information Technology - Cybersecurity
Canadore At Stanford
Toronto, ON04.2023
Skills
- Call Management
- Report Generation
- Data Entry
- Account Updating
- Information Security
- Data Collection
- CRM Software
- Report Creation
- Office Equipment Proficiency
- Staff Training
- Problem-Solving Abilities
- Microsoft PowerPoint
- Critical Thinking
Languages
English
Native or Bilingual
Hindi
Full Professional
Punjabi
Full Professional
Certification
- ACE - Adobe Certified Expert, Photoshop
- CCIE - Cisco Certified Internetwork Expert
- NCLP10 - Novell Certified Linux Professional 10
- CompTIA Security+
- CCNA - Cisco Certified Network Associate
Timeline
Customer Service Representative
Global Payments
06.2022 - 12.2023
Computer System Network Technician - Information Technology - Cybersecurity
Canadore At Stanford
Similar Profiles
Gunner CalhounGunner Calhoun
Tactical Analyst at Global PaymentsTactical Analyst at Global Payments
Daniel ManningDaniel Manning
Account Executive B2B Sales at Global PaymentsAccount Executive B2B Sales at Global Payments
Jeremy NievesJeremy Nieves
QA Analyst 2 at Global PaymentsQA Analyst 2 at Global Payments
Rohit PatilRohit Patil
Senior Information Security Specialist at Global PaymentsSenior Information Security Specialist at Global Payments
Arian LoshiArian Loshi
Patron Safety Member at Legendary HospitalityPatron Safety Member at Legendary Hospitality