Aanchal
Brampton,ON
Summary
Customer-focused professional with experience in customer service, skilled in communication, problem-solving, and multitasking. Known for delivering excellent client support, boosting satisfaction and loyalty, and improving operational processes to enhance the customer experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Financial Services Representative
Teleperformance ( Scotiabank)
Toronto, Ontario
09.2024 - Current
- Analyzed financial data to identify opportunities for increasing profitability.
- Answered customer inquiries via phone, email and chat.
- Provided technical support to customers on products or services offered by the company.
- Handled escalated calls from other representatives in a timely fashion.
Office Administrative Assistant
Modhani Inc
Brampton, Ontario
10.2023 - 08.2024
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Obtained scanned records and uploaded to database.
- Organized and maintained filing systems, both paper and electronic.
HOSPITALITY SUPERVISOR
Woodbine Entertainment Group
Etobicoke, ON
04.2023 - 10.2023
- Streamlined operational efficiency by implementing effective scheduling and staff management practices.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
CALL CENTER AGENT
Nordia Inc (Bell, Work from Home (Remote)
06.2022 - 04.2023
- Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
RESTAURANT MANAGER
Kentucky Fried Chicken
Oakville, ON
09.2018 - 06.2022
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
Education
BUSINESS ADMINISTRATION AND COMMERCE -
Lower Canada College
Montréal, QC01.2021
COMPUTER SYSTEM TECHNICIAN SOFTWARE ENGINEERING -
Sheridan College Institute of Technology and Advanced Learning
Oakville, ON01.2019
HIGH SCHOOL DIPLOMA -
Dav model School
Punjab, India01.2017
Skills
- Scheduling
- Complaint resolution
- Call center experience
- Follow-up skills
- Call escalation
- Positive and professional
Certification
- Driving License G class
- Certificate of self - care and emotional intelligence
- Food handler Certificate
- Serve Safe Certificate
Timeline
Financial Services Representative
Teleperformance ( Scotiabank)
09.2024 - Current
Office Administrative Assistant
Modhani Inc
10.2023 - 08.2024
HOSPITALITY SUPERVISOR
Woodbine Entertainment Group
04.2023 - 10.2023
CALL CENTER AGENT
Nordia Inc (Bell, Work from Home (Remote)
06.2022 - 04.2023
RESTAURANT MANAGER
Kentucky Fried Chicken
09.2018 - 06.2022
BUSINESS ADMINISTRATION AND COMMERCE -
Lower Canada College
COMPUTER SYSTEM TECHNICIAN SOFTWARE ENGINEERING -
Sheridan College Institute of Technology and Advanced Learning
HIGH SCHOOL DIPLOMA -
Dav model School
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