Driven by a passion for sales and leadership, I excel at boosting sales performance and cultivating a high-performance culture at Staples. With strong expertise in computer troubleshooting and exceptional customer service skills, combined with a proven track record in business planning and sales operations, I bring a dynamic and results-driven approach to any team.
As a Technology Consultant and team lead at Staples, I manage daily operations in the tech department, ensuring smooth processes, security compliance, and accurate planogram execution. I oversee product returns, ensuring items are cleared and resellable. I also drive sales performance, leading my team to meet targets while delivering excellent customer service. Promoting protection plans and tech services has resulted in a 10% increase in customer adoption. Passionate about sales and leadership, I focus on motivating my team, driving results, and fostering a high-performance culture. This role has enhanced my understanding of consumer behavior and effective leadership strategies.
I maintained a productive, organized, and safe work environment, handling tasks like breaking down boxes and ensuring proper disposal. I built strong relationships with coworkers and managers to foster a collaborative team atmosphere. Reliable and adaptable, I covered shifts during peak periods and quickly learned new tasks to improve efficiency. I assisted with inventory counts, merchandise stocking, and work across different stations to meet production goals.