HARMANPREET KAUR
Winnipeg,Canada
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
General Manager
Burger King (BVD Franchise Group)
10.2024 - Current
- Model's company brand standards and adheres to all policies and SOP's in a professional Directs efficient and accurate preparation and sale of products to maximize guest satisfaction;
- Ensures preventive maintenance of restaurant facility and equipment is completed in accordance with company standards;
- Provides coaching and feedback to Team Members, Shift Coordinators and Assistant Managers;
- Assume full responsibility for restaurant profit and loss management by implementing marketing strategies and following cash control/ security procedures;
- Maintains inventory, manages labour applies financial reporting analysis to enhance restaurant results;
- Leads restaurant management team in recruiting, selecting, hiring and retaining effective team talent
Assistant Manager
Burger King (BVD Franchise Group)
10.2023 - 09.2024
- Manage inventory costs and perform daily, weekly, and monthly inventory inspections
- Place and receive inventory truck orders
- Maintain and monitor a list of all restaurant assets
- Ensure compliance with cash control and security procedures
- Motivate and direct team members to exceed guest expectations with accurate and friendly service
- Direct the restaurant team towards efficient and accurate product preparation and sales
- Uphold operational and brand standards in the restaurant
Customer Service Agent
Hinduja Global Solutions
08.2023 - 09.2023
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center 'scripts' when handling different topics
- Identifying customers' needs
- Clarifying information
- Researching every issue and providing solutions
Shift Manager
Burger King (BVD Franchise Group)
05.2021 - 09.2023
- Handling tills and counting safe at the end of shift
- Verifies the accuracy of guests orders
- Work to resolve issue that may arise in the restaurant
- Communicate in a positive manner with customers
- Respond to guest needs in professional and polite manner
- Maintains health and safety standards in work area
Security Guard
Impact Security Group
08.2021 - 11.2021
- Patrolling the building perimeter and premises
- Noting the entry and exit of employees, visitors, and other individuals
- Directing visitors to reception and logging their entry to the premises
- Monitoring our video surveillance system and reviewing footage if necessary
- Responding to alarms and calls of security concern
- Keeping daily logs of activities and any issues addressed
- Answering phones and responding to other inquiries at the security desk
Customer Care Associate
IN NLS
04.2020 - 03.2021
- Responds to customer inquiries by understanding inquiry
- Reviewing previous inquiries and responses
- Gathering and researching information
- Preparing parcels for delivery
- Sorting parcels
Security Guard
Northwest Protection Services
06.2020 - 08.2020
- Worked at vaccine site
- Conducted safety inspection for the whole site
- Checked and validated ID for all persons for vaccination
- Performed regular patrols to check unusual activities
Education
diploma - International Business in Business
Lambton college
Mississauga, ON04.2021
High school diploma or GED -
green land Sen. Sec. Public school
Ludhiana, Punjab04.2018
Skills
- Professional attitude and approach toward work
- Excellent knowledge regarding Microsoft office
- Written and verbal communication skill
- Leadership and team building
- Problem resolution
Personal Information
Willing To Relocate: Anywhere
Languages
English
Timeline
General Manager
Burger King (BVD Franchise Group)
10.2024 - Current
Assistant Manager
Burger King (BVD Franchise Group)
10.2023 - 09.2024
Customer Service Agent
Hinduja Global Solutions
08.2023 - 09.2023
Security Guard
Impact Security Group
08.2021 - 11.2021
Shift Manager
Burger King (BVD Franchise Group)
05.2021 - 09.2023
Security Guard
Northwest Protection Services
06.2020 - 08.2020
Customer Care Associate
IN NLS
04.2020 - 03.2021
High school diploma or GED -
green land Sen. Sec. Public school
diploma - International Business in Business
Lambton college
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