Jasgyandeep Kaur

Work History

Safeway

West Vancouver, BC

02.2020 - 02.2022

Issued receipts, refunds, credits or change due to customers.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Greeted customers and answered any questions they had about the store's products and services.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Identified discrepancies between actual count and register balance; made corrections accordingly.
Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Delivered high level of customer service to patrons using active listening and engagement skills.
Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
Followed company security procedures for handling large sums of money.
Accepted cash and credit card payments, issued receipts and provided change.
Helped customers find specific products, answered questions and offered product advice.

Walmart

North Vancouver, BC

10.2017 - 02.2020

Provided exceptional customer service to ensure customer satisfaction.
Developed and implemented strategies for providing excellent customer service experience.
Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Monitored staff performance to ensure adherence to customer service standards.
Conducted regular training sessions for staff on new products, services, and customer service techniques.
Developed policies and procedures related to customer service operations.
Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
Maintained accurate records of customers' interactions with the company in order to provide better future services.

Liquor Store

Surrey, BC

11.2022 - Current

Tracked company inventories, moved excess stock and arranged products to improve sales.
Greeted customers promptly and responded to questions.
Answered phone calls to assist customers with questions and orders.
Maintained work area and kept cash drawer organized.
Built and maintained productive relationships with employees.
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Answered customers' questions and provided information on store procedures or policies.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Scanned items and checked pricing on cash register for accuracy.
Maintained current knowledge of store promotions to highlight sales to customers.
Processed returned merchandise by strictly following store return and exchange procedures.
Offered customers carry-out service at completion of transaction.

Subway

Surrey, BC

06.2019 - Current

Directed and supervised team of 15 employees in daily operations.
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Analyzed financial data related to departmental budgeting activities on a regular basis.
Reviewed reports from subordinate staff members before submitting them to senior management.
Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Organized client meetings to provide project updates.
Analyzed company's expenditures and developed financial models.
Audited company's legal documents to verify compliant policies and procedures.
Implemented strategies to take advantage of new opportunities.
Analyzed key performance indicators to identify effective strategies.
Determined consumer needs to provide products and services appealing to larger market.
Created plans to propose solutions to problems related to efficiency, costs or profits.
Monitored operations and reviewed records and metrics to understand company performance.
Oversaw quality control to identify inconsistencies and malfunctions.
Assessed company operations for compliance with safety standards.