Jaseel Ali
Toronto,ON
Summary
Dedicated Scheduling Dispatcher with over three years of experience in scheduling and resource optimization within facility management. Proficient in managing service requests and ensuring efficient use of technician resources. Seeking to leverage strong organizational and communication skills to contribute effectively to a dynamic team.
Overview
5
5
years of professional experience
Work History
Dedicated Schduling Dispatcher
BGIS Integrated Technical Services Canada
07.2022 - Current
- Prepare and distribute daily schedules for Technicians, ensuring optimal resource utilization.
- Support facility management operations projects by effectively planning and scheduling Technicians.
- Receive service requests from the call center and document details into work orders.
- Assess and assign priority to work orders based on urgency and impact.
- Review service request requirements and assign work orders to Technicians based on skills, location, and availability.
- Monitor and follow up on work order progress to ensure timely completion.
- Prepare reports to assist in monitoring work orders and resource planning.
- Reassign work orders to optimize Technician utilization and address shifting priorities.
Quality Assurance
Zedd Customer Solution, Canada
Toronto, Ontario
06.2019 - 06.2022
- Conducted quality assurance checks to ensure that services and products met established standards and specifications.
- Collaborated with team members to identify areas for improvement and implement corrective actions.
- Developed and maintained detailed records of quality assurance activities and outcomes.
Education
Post Graduation Diploma in Business Management
Canadore College of Applied Arts And Technology
North Bay, ON09-2018
Post Graduation Diploma in Supply Chain Management
Canadore College of Applied Arts And Technology
North Bay, ON01-2018
BBA - Commerce - Finance
Farook College Autonomous
Kerala, India05-2014
Skills
- 1-3 years of experience in dispatch, scheduling, or customer service roles
- Ability to work well under pressure and prioritize tasks effectively
- Strong analytical skills for assessing and assigning work orders
- Proficiency in MS Outlook, MS Excel, and service management databases
- Strong customer service orientation and skills with a sense of urgency
- Excellent communication skills, both written and verbal
Languages
English
Full Professional
Hindi
Professional
Urdu
Professional
Malayalam
Full Professional
Accomplishments
- Successfully increased Technician utilization through efficient scheduling practices.
- Reduced average work order completion time by implementing a streamlined dispatch process.
Timeline
Dedicated Schduling Dispatcher
BGIS Integrated Technical Services Canada
07.2022 - Current
Quality Assurance
Zedd Customer Solution, Canada
06.2019 - 06.2022
Post Graduation Diploma in Business Management
Canadore College of Applied Arts And Technology
Post Graduation Diploma in Supply Chain Management
Canadore College of Applied Arts And Technology
BBA - Commerce - Finance
Farook College Autonomous
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