Jasdeep Kaur SAndhu
Delta
Summary
Dynamic leader and adept problem-solver with a proven track record at FGL Sports, enhancing team performance and customer satisfaction. Skilled in cash handling and motivational techniques, I excel in creating efficient workflows and training new hires, significantly boosting operational efficiency. My positive attitude and customer service expertise foster strong relationships and a productive team environment.
Overview
9
9
years of professional experience
Work History
Cashier Team Lead
FGL Sports
10.2022 - 12.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Food Service Supervisor
KLSM Holdings DBA Subway
02.2018 - 06.2020
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Ordered new supplies and food to maintain service levels.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Established and managed team schedules and shift assignments.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Tracked food production levels, meal counts, and supply costs.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Reviewed and approved employee schedules and timesheets.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Trainee
Double Tree Hotel By Hilton
08.2015 - 02.2016
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Supported organizational objectives with help from existing employees.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Filled out timesheets and paperwork according to identified requirements.
Education
Associate of Arts - Hospitality Administration And Management
IIHM
Delhi, India09-2016
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Positive attitude
- Team management
- Product knowledge
- New hire training
- Workflow coordination
- Motivational skills
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Cashier Team Lead
FGL Sports
10.2022 - 12.2024
Food Service Supervisor
KLSM Holdings DBA Subway
02.2018 - 06.2020
Trainee
Double Tree Hotel By Hilton
08.2015 - 02.2016
Associate of Arts - Hospitality Administration And Management
IIHM
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