Jasdeep Kaur Sandhu
Summary
A highly motivated and people centric customer service professional,with over 5 years of experience in teaching middle and high school students. Well rounded and knowledgeable in curriculum and lesson planning, classroom management and behavior interventions. Excellent communication and interpersonal skills that make me a perfect fit for working with people from all age groups. Strong organizational skills to ensure timely completion of tasks. A good team player that is hard-working and self-motivated. Excellent leadership skills and willingness to rise to the occasion to take charge whenever the need arises with the ability to work as a part of the group or independently.
Overview
9
9
years of professional experience
Work History
TEACHER
TRINITY MONTESSORI SCHOOL
09.2021 - Current
- Prepare daily subject lectures in accordance with approved curriculum guidelines
- Lead students in activities to promote their physical, mental and social development and school readiness
- Prepare, administer and correct tests to evaluate students’ academic performance in the subject matter
- Evaluate progress, determine individual needs of students to discuss results with parents and school officials.
CUSTOMER CARE REPRESENTATIVE CONCENTRIX
10.2019 - 01.2021
- Handling and resolving queries of Petro Canada customers on a day-to-day basis over calls and emails as well
- Promoted to an email agent within two and a half months of employment
- Providing support to commercial partners with monthly account of 100,000 CAD
- Provide speedy solutions to customer queries
- Processing orders, forms, applications and requests
- Keeping records of customer interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues as and when necessary.
HIGH SCHOOL TEACHER
MIDDLE
07.2014 - 09.2019
- And BIOLOGY (GRADES 11 and 12) MATER DEI SCHOOL, Prepared daily subject lectures in accordance with approved curriculum guidelines for class presentations
- Used different teaching methodologies such as orderly planned lectures, class discussions, audio-visual presentations, laboratory practicals in the class to enhance understanding
- Led students in activities to promote their physical, mental and social development and school readiness
- Prepared, administered and corrected tests to evaluate students’ academic performance in the subject matter
- Evaluated progress, determined individual needs of students to discuss results with parents and school officials
- Prepared and implemented remedial programs for students requiring extra help to bring them at-par with their peers and boost their confidence
- Participated in staff meetings and teacher training workshops to enhance teaching methodologies and provide and receive constructive feedback regarding classroom teaching.
Education
Bachelors of Science - Zoology
Bachelors of Education - undefined
2014
Masters of Education - Reproductive Biology and Ageing
2013
Hons - Entomology
2011
Skills
- Behavior Modification Techniques
- Performance Assessment
- Creative Lesson Plan Development
- Fluent in English, Hindi and Punjabi
- Strong computer skills in Microsoft Office (Word, Excel and PowerPoint)
- Classroom Technology Implementation
Timeline
TEACHER
TRINITY MONTESSORI SCHOOL
09.2021 - Current
CUSTOMER CARE REPRESENTATIVE CONCENTRIX
10.2019 - 01.2021
HIGH SCHOOL TEACHER
MIDDLE
07.2014 - 09.2019
Bachelors of Science - Zoology
Bachelors of Education - undefined
Masters of Education - Reproductive Biology and Ageing
Hons - Entomology
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