Jasdeep Khara

• Worked as a remote contact centre representative for Verizon by responding to customer questions and concerns related to products, services, orders, or accounts.
• De-escalate situations by managing difficult customer interactions
• Resolve device issues using troubleshooting techniques and provide clear and concise information.
• Help drive sales by offering products and services that improve the customer’s wireless experience.
• Review account information and answer questions about billing or services.

•Answer and Greet Incoming Phone Calls

• Collecting/recording/verifying customer information (Digitally)

• Create appointments to address client needs

• Managing and Scheduling employee appointments

• Answer, Reply and Direct incoming Emails

• Manage Client Data Flow - Service orders, Service reports

• Update details in company database by keying in customer contacts and

delivery dates.

• Verify data when processing incoming and outgoing checks and wire

transfers to increase accuracy.

• Conducted and initialized background checks for potential employees.

•Handling Inbound and outbound

telephone calls related to customer requests and transferring calls as

required

• Answered, screened and processed high volume of calls daily with call

management system and web-based communications.

• Customer Information Updates: maintain Assigned logs and manual

requests

• Delivered fast, friendly and knowledgeable service for routine questions

and service complaints.

• Maintained strong call control and quickly worked through scripts to

address problems.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Trained new employees on procedures and policies to maximize team performance
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.