Jasdeep Singh
Brampton,ON
Summary
Dynamic customer service and client support professional with over 3 years of experience delivering exceptional service. Adept at problem resolution and issue escalation management. Demonstrated expertise in call handling, conflict resolution, and building strong client relationships to ensure service excellence and customer satisfaction. Proficient in utilizing CRM systems such as Salesforce and HubSpot, along with the Microsoft Office Suite, to manage inquiries efficiently. Recognized for outstanding communication, active listening, and multitasking abilities in fast-paced environments. Fluent in English, Punjabi, and Hindi to provide seamless support for diverse customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Branch Manager
Amaya Group
Toronto & Brampton, ON
06.2023 - Current
- Delivered exceptional customer service by addressing inquiries, resolving complaints, and ensuring smooth daily operations across two restaurant locations.
- Improved customer satisfaction and loyalty by personalizing service, handling escalations, and ensuring timely resolution of issues.
- Enhanced service quality and efficiency by supervising and coaching a team of 15+ employees on communication and customer interaction.
- Supported sales through upselling and cross-selling while maintaining focus on customer experience and service excellence.
Operational Trainee
Sun Life
New Delhi, IN
10.2022 - 03.2023
- Assisted clients and brokers with policy-related inquiries, ensuring accurate and timely responses to improve customer engagement and satisfaction.
- Resolved discrepancies in documentation and provided clear communication and guidance to clients regarding financial products.
- Coordinated with internal teams to streamline processes, reducing delays and improving service efficiency.
- Used Excel and CRM tools to manage customer information and enhance reporting accuracy.
Sales & Customer Representative
Choroid
New Delhi, IN
02.2022 - 09.2022
- Delivered customer support and product knowledge to enhance client understanding of features and benefits.
- Built and maintained long-term customer relationships through regular communication and personalized support.
- Handled customer inquiries and concerns both in-person and via phone/email, improving satisfaction and trust.
- Organized local marketing events that enhanced customer outreach and engagement, resulting in higher adoption of services.
Education
Postgraduate Certificate - International Business
Sheridan College
Mississauga, ON08.2024
Postgraduate Certificate - Project Management
Sheridan College
Mississauga, ON12.2023
Bachelor of Business Administration (BBA) -
IP University
New Delhi, IN08.2022
Skills
- Customer Service & Support – Handling inquiries, resolving complaints, ensuring customer satisfaction
- Problem-Solving & Conflict Resolution – Addressing concerns quickly with empathy and professionalism
- Customer Relationship Management – Building rapport with customers to encourage loyalty and trust
- Call Handling & Communication – Managing phone/email interactions effectively, with clarity and patience
- Digital & Technical Proficiency – Microsoft Office Suite, CRM (Salesforce, HubSpot), data management tools
- Communication & Negotiation – Strong ability to present financial options clearly to clients
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Active listening
- Customer service
- Customer satisfaction measurement
- Customer education
- Remote support
- Desktop support
Certification
- Salesforce Sales Operations Professional Certificate – Sales & CRM Overview (2024)
- Generative AI Overview for Project Managers – PMI (2024)
- Marketing Foundations – Targeting, Segmentation, Business Process Modelling (2023)
Languages
English
Full Professional
Accomplishments
Ranked #1 employee at Sun Life for four consecutive months for outstanding customer service, accuracy, and client support.
Received formal appreciation and recognition for organizing impactful marketing events that significantly boosted customer outreach and engagement.
Successfully managed and resolved high volumes of customer inquiries and escalations, consistently exceeding service-level expectations.
Recognized by management for building strong client relationships, resulting in repeat customers and higher satisfaction scores.
Timeline
Branch Manager
Amaya Group
06.2023 - Current
Operational Trainee
Sun Life
10.2022 - 03.2023
Sales & Customer Representative
Choroid
02.2022 - 09.2022
Postgraduate Certificate - International Business
Sheridan College
Postgraduate Certificate - Project Management
Sheridan College
Bachelor of Business Administration (BBA) -
IP University