Gaganpreet Kaur
Sarnia,ON
Summary
Experienced team member with a proven track record of reliability and professionalism. Skilled in inventory management, RF scanning, and problem-solving. Fluent in English and adept at multitasking. Strong team builder with training and mentoring experience.
Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Tech Mahindra
Oakville, Ontario
01.2024 - 12.2024
- Monitored customer satisfaction levels through surveys and feedback forms.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Navigated through computer systems to review information and respond appropriately to callers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Updated system with order specifics and customer details, preferences, and billing information.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Maintained strong call control and quickly worked through scripts to address problems.
Sales Associate
Svp sports
Newmarket, Ontario
07.2023 - 12.2023
- Received and displayed product shipments on store retail shelves upon delivery
- Handled returns and exchanges according to company policies
- Trained new team members in cash register operation, stock procedures, and customer services
- Collected payments and provided accurate change
- Organized stockroom shelves according to size, color or style
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers
- Processed transactions using a point-of-sale system
Education
Bachelor of Arts (B.A.) - Arts
Punjab university
09.2023
Skills
- Training and mentoring
- FLUENT IN ENGLISH
- Multitasking
- Team building
- Quantitative skills
- Team Leadership
- Quality Assurance
- Cleaning
- Reliability
- Problem-solving abilities
- Professionalism
- Stakeholder Management
- Strategic Planning
- Retail loss prevention
Availability
- Available full-time
- On work permit
Timeline
Customer Service Representative
Tech Mahindra
01.2024 - 12.2024
Sales Associate
Svp sports
07.2023 - 12.2023
Bachelor of Arts (B.A.) - Arts
Punjab university