Summary
Overview
Work History
Education
Skills
Timeline
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Jessie Mandher

Summary

Dedicated and customer-oriented professional with experience in customer service and security, seeking to leverage strong communication and problem-solving skills in a new role. Committed to providing exceptional support and ensuring a positive experience for clients.

Overview

9
9
years of professional experience

Work History

Sales Associate

Rogers
10.2022 - Current
  • Spearhead customer interactions, demonstrating in-depth product knowledge and tailoring solutions to meet individual needs, resulting in a consistently high rate of customer satisfaction
  • Successfully achieve and exceed monthly sales targets through effective communication and persuasive sales techniques
  • Designated store Health and Safety representative, responsible for any health or safety related concerns
  • Assume leadership responsibilities as the Manager on Duty, overseeing daily store operations, resolving customer issues, and coordinating with team members to ensure a cohesive work environment
  • Collaborate with the marketing team to implement promotional strategies, contributing to a noticeable increase in store traffic and sales

Security Guard

Eagle Security
12.2021 - 10.2022
  • Implemented comprehensive security measures, including regular patrols, access control, and CCTV monitoring, resulting in a significant reduction in security incidents
  • Established and maintained detailed incident reports, facilitating effective communication with law enforcement and ensuring a thorough investigation of security breaches
  • Led a team of security personnel, providing guidance, training, and support, resulting in improved overall team performance
  • Developed and conducted emergency response drills, ensuring all team members were well-prepared for various scenarios
  • Collaborated with clients to assess and enhance security protocols based on changing threats and vulnerabilities

Heavy Equipment Handler

Agropur
05.2020 - 01.2021
  • Operated a variety of heavy equipment, including forklifts and electric walkies, with a strong focus on safety and efficiency
  • Conducted on-the-job training for new employees, ensuring a smooth transition into their roles and reducing onboarding time
  • Collaborated with cross-functional teams to optimize warehouse layout, improving workflow and reducing loading/unloading times

Swimming Instructor

Swimtrack Swim School
06.2016 - 12.2017
  • Tailored swimming instruction to diverse age groups, adapting teaching methods to accommodate various learning styles
  • Implemented progress tracking systems, providing regular feedback to students and their parents, resulting in increased retention rates
  • Demonstrated strong leadership skills by organizing and coordinating group activities and events
  • Participated in ongoing professional development to stay abreast of the latest swimming techniques and safety protocols
  • Received positive feedback from students and parents, contributing to a positive reputation for the swim school in the community

Education

Police Foundations -

Humber College

Highschool -

St. Marguerite d'Youville

Skills

  • Security and Emergency Response
  • Leadership and Supervision
  • Customer Service and Communication
  • Law enforcement and Compliance
  • Multilingual Abilities
  • Adaptability and Quick Decision-Making
  • First Aid and Emergency Response Training

Timeline

Sales Associate

Rogers
10.2022 - Current

Security Guard

Eagle Security
12.2021 - 10.2022

Heavy Equipment Handler

Agropur
05.2020 - 01.2021

Swimming Instructor

Swimtrack Swim School
06.2016 - 12.2017

Highschool -

St. Marguerite d'Youville

Police Foundations -

Humber College

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Jessie Mandher