Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasdeep Malli

Brampton,ON

Summary

Energetic and Hardworking results-driven management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Multilingual ability and able to communicate in fluent ENGLISH, HINDI and PUNJABI.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Store Manager

Good Earth Coffee House
04.2023 - Current
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Recruited, trained and supervised new employees.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Approved regular payroll submissions for employees and managed daily banking activities.


Dispatcher Office Assistant

USCAN Logistics Inc.
11.2022 - 03.2023
  • Assisted dispatchers in answering phone calls, emails and other inquiries.
  • Provided customer service support to clients seeking assistance with transportation services.
  • Organized and maintained filing systems for documents related to the dispatch office.
  • Entered data into computer systems to track dispatched items.
  • Monitored radio communications between drivers, supervisors and dispatchers.

Financial Service Representative

National Money Mart
01.2018 - 02.2022
  • Attending 75+ phone calls on daily basis single- handedly with 95% call attending ratio.
  • Reduced average customer handling time by 80 seconds with more efficient call script.
  • Maintained updated records of all financial transactions to support traceability in the Data Base.
  • Achieved 99% average customer satisfaction rating to date, surpassing team goal by 4% Revamped customer service phone scripts, raising quarterly customer survey ratings by 25%.
  • Focus on creating long-standing relationship with customers.
  • Timely follow up calls with customers who were overdue in their payments and briefing them about new products.

Education

Master of Computer Applicatio -

Chandigarh Group of College
Punjab, India
05.2015

Bachelor of Computer Application -

Continental Group of College
Punjab, India
05.2011

Skills

  • CRM - Customer management systems
  • SharePoint user & Salesforce user
  • MS Office, Outlook
  • Customer Relations
  • Organizational Structuring
  • Outstanding Communication Skills
  • Leadership Skills
  • Payroll Administration and Timekeeping
  • Manage Operations
  • Disciplinary Enforcement

Certification

Life License Qualification Program (LLQP)

Anti-Money Laundering

Timeline

Store Manager

Good Earth Coffee House
04.2023 - Current

Dispatcher Office Assistant

USCAN Logistics Inc.
11.2022 - 03.2023

Financial Service Representative

National Money Mart
01.2018 - 02.2022

Master of Computer Applicatio -

Chandigarh Group of College

Bachelor of Computer Application -

Continental Group of College

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Jasdeep Malli