Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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Jasdeep Kaur

Saskatoon,Canada

Summary

Experienced in customer service, I am well-suited for the role of Contact Center Rep III, Inbound/Outbound. I have a proven track record of efficiently resolving issues and consistently achieving high customer satisfaction rates. Skilled in effective communication and problem-solving, I excel at addressing diverse customer needs and providing exceptional service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Agent - Lead

WESTJET
07.2023 - Current
  • Communicate updates from the Operations Control Center (OCC) to relevant airport authorities to ensure smooth operations
  • Review flight logs to ensure all billable items have been captured
  • Attend airport meetings with the SM to discuss operational challenges and propose solutions for enhanced service delivery
  • Bridge the aircraft and assist in boarding processes, ensuring adherence to airline procedures and enhancing passenger experience
  • Foster positive relationships with airline crew members to facilitate seamless operations
  • Handle lost and found items in accordance with airline-specific procedures, ensuring timely resolution for passengers
  • Kindly enforce airport policies and procedures to ensure a safe and compliant travel environment
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained airline reputation.
  • Assisted in training new hires, sharing best practices for effective customer service delivery.
  • Identified and resolved discrepancies and errors in customer accounts.

Service Representative (Inbound Sales- Incented Sales Rep)

Saskatchewan Telecommunications Holding Corporation (SaskTel)
02.2024 - 08.2024
  • Leveraged strong sales experience to engage with customers, conducting needs assessments and recommending appropriate SaskTel products and services
  • Utilized excellent verbal and written communication skills to influence and persuade customers, ensuring effective interactions and positive outcomes
  • Demonstrated in-depth knowledge of SaskTel's products and services, enabling tailored recommendations that meet customer needs
  • Applied analytical and decision-making skills to resolve customer inquiries and challenges efficiently
  • Experienced in using personal computers and various software applications, with a typing speed of 25 WPM
  • Adapted to a fast-paced, constantly changing environment while managing multiple priorities effectively
  • Worked collaboratively with various departments to ensure seamless customer service and operational efficiency
  • Maintained alignment with company core values through meaningful and customer-centric conversations

Supervisor

Subway
07.2019 - 06.2023
  • Maintaining Inventory and taking care of daily stock
  • Overcoming daily challenges timely
  • Training fresh staff and keeping track of performance
  • Performing well under pressure and multi-tasking
  • Making daily reports
  • Generating revenue with cross selling

Education

International Business Management -

Lambton College
01.2018

Higher secondary education -

G.H.G public School
01.2016

Skills

  • Exceptional Customer Service
  • Punctuality and Reliability
  • Bilingual Proficiency
  • Call center experience
  • Problem resolution
  • Outstanding communication skills
  • Live chat support
  • Inbound call management
  • De-escalation techniques
  • Multitasking and organization

Certification

  • Completion of First Aid CPR training in class training from Canadian Red Cross.
  • Food Handler Certification.

Accomplishments

  • Got promoted as lead within 5 months of joining Executive Aviation.
  • Got rewards for performance by Flair Airline Sep 2023.
  • Nominated as a best in customer service by Airport 2024.

Languages

English
Native or Bilingual
Hindi
Professional Working
Punjabi
Native or Bilingual

Timeline

Service Representative (Inbound Sales- Incented Sales Rep)

Saskatchewan Telecommunications Holding Corporation (SaskTel)
02.2024 - 08.2024

Customer Service Agent - Lead

WESTJET
07.2023 - Current

Supervisor

Subway
07.2019 - 06.2023

Higher secondary education -

G.H.G public School

International Business Management -

Lambton College

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Jasdeep Kaur