Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jasdeep Kaur

London

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Teleperformance-Toronto
10.2021 - Current
  • Responded to customer requests for products, services, and company information.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Cross-trained and provided backup support for organizational leadership.
  • Promptly responded to inquiries and requests from prospective customers.
  • Met customer call guidelines for service levels, handle time and productivity.

Cashier and Hostess

Bombay Bistro-London
02.2020 - 08.2020
  • Handled Front area as a Cashier and Food and Beverage Hostess
  • Packed online orders and served customers at the same time
  • Maintained inventories and trained other employees
  • Responsible for solving queries and complaints
  • Answered phone calls and took phone orders as well.

Customer Service Representative

Competent Synergies Pvt Ltd
06.2018 - 12.2019
  • Worked in Videocon D2h Inbound process and handled customer queries
  • Raised complaints of the customer to the higher authorities so that they can get instant and better resolutions for their problems
  • Provided best offers to the customers so that they can get more benefits by paying less amount of money.

Hostess

Walt Disney World
06.2017 - 08.2017
  • Maintained front-of-house operations as cashier and was responsible for cashing out customers with special attention paid to customer satisfaction and feedback
  • Worked in sections of the restaurant that is Bakery, grill, kids section and served meals to the customers as per their requirements
  • Worked the food station and upheld the hygiene standards to serve customers the best possible food
  • Responsible for stocking and arranging the shelves in a timely and efficient manner.

Internship

TAJ WEST END-Bengaluru
01.2017 - 05.2017
  • Worked in all the departments of the Hotel that is Front Office, Housekeeping, In room dining, Food and Beverage service
  • Collaborated with team members to maximize efficiency and achieve deadlines.

Education

Bachelor of Science in Airlines in Tourism and Hospitality Management in Airlines -

Chandigarh University
06-2018

Graduate Certificate - Hospitality And Tourism Operations

Fanshawe College
08.2021

Skills

  • Customer Service
  • Host/Hostess
  • Guest Services
  • Cashiering
  • Cash Handling
  • Food Safety
  • Microsoft Word
  • Restaurant Experience
  • Serving Experience
  • Cleaning Experience
  • Food Service
  • Communication Skills
  • Cooking
  • Food Preparation
  • Call Management
  • Complaint resolution
  • Conflict Resolution

Certification

Food Handler Certification

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Service Representative

Teleperformance-Toronto
10.2021 - Current

Cashier and Hostess

Bombay Bistro-London
02.2020 - 08.2020

Customer Service Representative

Competent Synergies Pvt Ltd
06.2018 - 12.2019

Hostess

Walt Disney World
06.2017 - 08.2017

Internship

TAJ WEST END-Bengaluru
01.2017 - 05.2017

Bachelor of Science in Airlines in Tourism and Hospitality Management in Airlines -

Chandigarh University

Graduate Certificate - Hospitality And Tourism Operations

Fanshawe College

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Jasdeep Kaur