Harsimarjit Kaur
Brampton,ON
Summary
Enthusiastic and professional. Experienced administrative assistant with training in a wide range
of office administration tasks. Able to work under pressure and collaborate with a team.
Successful record of fielding phone calls, providing information to clients and acting as liaison
between departments.
Overview
8
8
years of professional experience
Work History
Banking Advisor
RBC Royal Bank
01.2024 - Current
- Transferring money between accounts, correcting account eateries if needed after reconciliation, Increased client satisfaction by providing personalized banking solutions and financial advice, Strengthened customer relationships through timely follow-ups and proactive communication, Improved branch sales performance by cross-selling various banking products and services, Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance, working on software such as SAP, CIS, DDA, E-Bill etc.
Customer Service Manager
FedEx Trade Network
07.2022 - 06.2023
- Tracing and Tracing shipments/parcels, handling the incoming and outgoing mail, reaching out to customers through emails and phone calls regarding shipment process on daily basis, process exceptions, interacting with vendors for processing payments.
Customer Service Manager
Atlas International Freight Forwarding
12.2021 - 07.2022
- Invoice Processing, E-Manifests, Answering Phone Calls, Enhanced customer satisfaction by streamlining support processes and implementing new strategies, Increased team productivity by providing ongoing training and support to customer service representatives, Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques, Reduced customer complaints, proactively addressing issues and implementing effective solutions, Scheduling Pickups.
Receptionist Administrator
Baylis Medical Company
09.2016 - 01.2018
- Answering incoming calls and transferring calls to assigned department and the person, processing account
receivable and accounts payable (invoices) if needed, Assisting admin team to manage payroll enteries, answering the enquiries regarding
services are being provided at work.
Education
No Degree - Supply Chain And Operations Management
TriOS College
Brampton, ON04.2022
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Usinng Zoom and Microsoft Teams for Meetings
- Loan exemption clearing
- Financial Planning
- Profitability analysis
- Investment banking services
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Banking Advisor
RBC Royal Bank
01.2024 - Current
Customer Service Manager
FedEx Trade Network
07.2022 - 06.2023
Customer Service Manager
Atlas International Freight Forwarding
12.2021 - 07.2022
Receptionist Administrator
Baylis Medical Company
09.2016 - 01.2018
No Degree - Supply Chain And Operations Management
TriOS College
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