JASDEEP GREWAL

· Verified, updated and entered patient information into system.

· Answered and managed incoming calls and emails.

· Scheduled cleanings and dental appointments for patients using appointment software.

· Took customer payments and billed insurance companies for remaining balance.

· Greeted patients, determined purpose of visit and directed to appropriate staff.

· Communicated with patients with compassion while keeping medical information private.

· Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

· Arranged documents for insurance claims.

· Scheduled and confirmed patient appointments and consultations.

· Completed relevant insurance and other claim forms.

· Collaborated with multi-disciplinary staff to improve overall patient care and response times.

• Maintained and processed invoices, deposits, and money logs.
• Completed payroll for employees and maintained detailed records of procedures.
• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Reconciled and corrected issues with financial records.
• Received and recorded cash, checks and transfers.
• Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
• Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Consulted with customers to resolve service and billing issues.
• Set up and activated customer accounts.
• Educated customers on special pricing opportunities and company offerings.
• Fielded customer complaints and queries, fast-tracking for problem resolution.
• Used proven techniques to de-escalate angry customers during telephone interactions.

• Developed and implemented individualized dental care plans for patients.
• Analyzed X-rays and reviewed patients' health backgrounds to devise appropriate treatment course.
• Designed and fitted patients with dentures, bridges and other prosthodontic dental appliances.
• Explained procedures, answered questions and administered additional pain relief to help patients feel comfortable.
• Examined patients' teeth, gums and oral tissue to identify and diagnose conditions.
• Conducted oral cancer screenings by thoroughly examining patients' mouths to identify problematic areas.
• Educated patients on proper oral hygiene to promote oral health and disease prevention.
• Applied sealants to protect teeth from cavities.
• Participated in dental health programs to educate community.
• Improved teeth whiteness with polishing and bleaching.