Jasbir Singh Thethi

Summary

Currently working at Tim Horton's as a Food Counter Attendant, I excel in customer service and baking, ensuring high-quality food preparation and efficient service. My role includes preparing fresh coffee according to established protocols,contributing to a consistent and enjoyable customer experience while maintaining strict adherence to food safety and sanitation standards. and have experience working night shifts, including cleaning the grill and maintaining equipment hygiene. Additionally, I am responsible for baking fresh goods and stocking inventory to ensure optimal product availability.

• Customer Service: Provided exceptional service by greeting customers, taking orders, and addressing inquiries with a positive attitude.
• Food Preparation: Efficiently prepared and assembled menu items while adhering to food safety and quality standards.
• Coffee Preparation: Expertly brewed fresh coffee and beverages according to Tim Horton's protocols, ensuring optimal taste and quality.
• Baking Skills: Contributed to baking operations, preparing fresh pastries and baked goods in accordance with recipes.
• Cash Handling: Managed POS transactions accurately, processing payments and handling cash in a fast-paced environment.
• Sanitation Practices: Maintained a clean and organized workspace by following health and safety regulations.

As a team member at 1441 Pizzeria, I specialized in Italian cuisine by preparing dough, sauces, and fresh pasta, and operating a wood-fired oven. I maintained sanitation standards, managed dining area cleanliness, assisted the manager in training staff, handled POS transactions using PetPooja software, and provided exceptional customer service.

• Dough Preparation: Skillfully prepared and stretched dough for various pizza styles and bases.
• Sauce and Pasta Creation: Crafted sauces from scratch and made fresh pasta, adhering to traditional recipes.
• Toppings and Vegetable Preparation: Efficiently sliced vegetables and arranged toppings to ensure quality and presentation.
• Wood-Fired Oven Cooking: Operated an authentic wood-fired oven to achieve optimal texture and flavor in pizzas.
• Sanitation and Cleanliness: Maintained restaurant hygiene by clearing tables, returning trays, sweeping, mopping, and sanitizing kitchen utensils and restrooms.
• Table Setting and Dining Area Maintenance: Arranged table settings and upheld a clean and organized dining environment.
• Team Communication: Collaborated effectively with team members and management, assisting in training new staff.
• Customer Service: Greeted customers, recorded orders, and served food and beverages with a consistently positive attitude, addressing menu inquiries proficiently.

Summary

During my industrial training at ITC Hotels, I gained comprehensive experience across all core departments, enhancing my understanding of hotel operations and customer service excellence. This exposure allowed me to develop practical skills in hospitality management, teamwork, and problem-solving.

• Front Office: Assisted in check-in and check-out processes, enhancing guest experiences and learning about reservation systems.
• Guest Relations: Handled guest inquiries and complaints, developing my conflict resolution and interpersonal skills
• Business Center: Supported business services, learning about guest needs and technology solutions for corporate clients.
• Bell Desk: Provided assistance with luggage handling and guest inquiries, enhancing my customer service and communication skills.
• Food and Beverage Service: Participated in dining services, mastering menu knowledge and improving my communication skills with guests. Enhanced knowledge of point-of-sale (POS) systems, improving order accuracy and inventory tracking.
• Kitchen Operations: I assisted in preparing diverse dishes while ensuring food safety standards, managed inventory and stock rotation, gained hands-on experience with industrial kitchen equipment, participated in menu planning and recipe standardization, collaborated with kitchen staff during peak service periods, and helped prepare food for banquets and special events.
• Housekeeping: Learned the standards of cleanliness and organization, contributing to maintaining high service quality.
• Laundry: Gained knowledge of industrial laundry machinery and processes, focusing on quality control and inventory management of linen, ensuring timely service delivery
• Human Resources: I assisted with recruitment, onboarding, record management, performance reviews, employee engagement, policy implementation, and conflict resolution.