JASBIR RANA
Toronto,ON
Summary
Customer-focused Head Bartender with 5+ years of experience supporting well-attended events and bar operations. Expert POS system operator, and inventory manager. Thoughtful and detail-oriented theme and event planner, coordinating staffing and providing guidance for employees when necessary.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Bartender, Restaurant manager
La Latina/ Copacabana Brazilian Steak House
10.2022 - 11.2023
- Handling orders of over 300 customers per shift with utmost efficiency while delivering high-quality customer service
- Managing a team of 8 bartenders and accommodating schedules to manage extreme rush hours during the weekend all-you-can-drink promotion
- Maintained a large knowledge of drink selections and created signature drinks exclusive to Copa Cabana's guests
- Promoted to the position of Restaurant manager within 6 months and serving both positions as per the needs of the business.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Restaurant manager
Boston Pizza
03.2020 - 10.2022
- Hired, trained and mentored 40+ staff members on customer service skills, food and beverage knowledge
- Consistently exceeded monthly goals by a minimum of 12% by training FOH staff on upselling techniques and creating a featured food and beverage program
- Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and the team.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Server/Bartender
Earls Kitchen + Bar
09.2019 - 02.2020
- Excelled in a fast-paced environment while delivering exceptional hospitality and crafting high-quality drinks for every guest.
- Effortlessly striking up a conversation with any bar guests, from first-time diners to loyal regulars.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Utility supervisor
OTG Management
09.2017 - 09.2019
- Received promotion twice, from co-management to supervisor-level, in less than 12-months
- Implemented a bi-weekly meeting with 9 other department heads to discuss goals, updates, and challenges, increasing productivity across departments by 20%
- Managed a team of utility workers, ensuring high productivity and adherence to safety regulations.
- Improved overall utility efficiency by conducting regular system inspections and maintenance.
Education
Bachelors of Science in Computer Science -
Seneca College
Toronto, ON04.2019
Skills
- Blending Techniques
- Preparing Garnishes
- Attentive Service
- Measurement Accuracy
- Event Planning and Coordination
Accomplishments
"Successfully organized and executed a solo-hosted event in November, featuring a personalized bar setup, with a turnout of 70 attendees."
Certification
First Aid, Food handling, Smart serve
Timeline
Head Bartender, Restaurant manager
La Latina/ Copacabana Brazilian Steak House
10.2022 - 11.2023
Restaurant manager
Boston Pizza
03.2020 - 10.2022
Server/Bartender
Earls Kitchen + Bar
09.2019 - 02.2020
Utility supervisor
OTG Management
09.2017 - 09.2019
Bachelors of Science in Computer Science -
Seneca College
First Aid, Food handling, Smart serve
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