Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jasbeer Singh

Brampton

Summary

Experienced Director in the Trucking Industry with a leadership position at Classic Truck Training Academy Ltd. Over 3 years of expertise. Responsible for overseeing and executing tasks, including delivering the Z endorsement course and conducting training and inspection sessions in the yard. Teaching the tractor trailer MELT program brings great pride, as safety is the top priority. Educates students on driving tractor trailers safely on the road. Background in the telecommunications industry, familiar with software such as Word and Excel. Duty and responsibility as an instructor to ensure students are well-informed about commercial vehicles.

Overview

9
9
years of professional experience

Work History

Director

Classic Truck Training Academy Ltd
05.2022 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.

Truck Drive- City

IFS trucking Company
08.2021 - 04.2022
  • Delivery at all the locations of Walmart, stores in GTA, Windsor, Kingston, and rest of the nearby cities.
  • Focused on ensuring on-time delivery within specified timeframes; assist with load / unload process and promote customer loyalty and retention.
  • Solid track record achieving efficient, cost-effective transportation operations of goods and hazardous materials while maintaining compliance with federal, state, and municipal regulations.
  • In-depth knowledge of specialized transportation equipment, including reefers, tankers, pneumatic bulkers, and double pups.
  • Outstanding safety and driving record with friendly, professional attitude; sustain record of zero preventable accidents and proactively perform vehicle and equipment checks.

Truck Driver -City

Local Store in the Charlottetown
01.2021 - 07.2021
  • General Fright Delivery at all the locations of Local Store in the Charlottetown. Also do the pickups from nearby Factories
  • Focused on ensuring on-time delivery within specified timeframes; assist with load / unload process and promote customer loyalty and retention.
  • Solid track record achieving efficient, cost-effective transportation operations of goods and hazardous materials while maintaining compliance with federal, state, and municipal regulations.
  • In-depth knowledge of specialized transportation equipment, including reefers, tankers, pneumatic bulkers, and double pups.
  • Outstanding safety and driving record with friendly, professional attitude; sustain record of zero preventable accidents and proactively perform vehicle and equipment checks.

Customer Service Supervisor

IO Solutions Call Center Inc.
07.2019 - 07.2021
  • Company Overview: IO Solutions is a Canadian leader in customer experience outsourcing. The firm is a valuable outsourcer for Rogers communications and has over 1200 employees Nationwide.
  • Responding to customer inquiries, complaints and comments on a daily basis via phone calls and emails, and determined corrective action for high-call volume department.
  • Reviewed and verified transactions to ensure proper processing according to established quality standards.
  • Supervised a team of 25 Customer Service Representatives in a fully automated call center.
  • Performed statistical analysis for each individual agent providing coaching to insure adherence to statement of work.
  • Produced weekly and monthly reports and documents for senior team members.
  • Created boardroom and courtroom multimedia presentations including video for enhanced understanding.
  • Introduced 4 weeks integration idea for newly hired agents which resulted in better quality service.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Trained and mentored team of 15 newly hired customer services representatives and Supervisors.

Supervisor

Mary Brown’s
08.2018 - 12.2018
  • Company Overview: Mary Brown’s Chicken & Taters, Simply known as Mary Brown’s, is a Canadian fast food restaurant with approximately 160 locations across C
  • Ensure the highest level of customer case is adhered to at all times, through staff training and continued follow up.
  • Execution of Mary Browns marketing initiatives through staff training and follow up.
  • Follow up to ensure daily opening and closing tasks are completed.
  • Continue to find ways to improve productivity and efficiency of the employees.

Truck Driver - City and Long Haul

Trans4 Limited (Loblaw’s)
04.2017 - 09.2018
  • Delivery at all the locations of Superstore, No frills, President Choice, Loblaw stores in GTA, Windsor, Kingston, and rest of the nearby cities.
  • Focused on ensuring on-time delivery within specified timeframes; assist with load / unload process and promote customer loyalty and retention.
  • Solid track record achieving efficient, cost-effective transportation operations of goods and hazardous materials while maintaining compliance with federal, state, and municipal regulations.
  • In-depth knowledge of specialized transportation equipment, including reefers, tankers, pneumatic bulkers, and double pups.
  • Outstanding safety and driving record with friendly, professional attitude; sustain record of zero preventable accidents and proactively perform vehicle and equipment checks.

Forklift Oprator

Hearn Industries
09.2016 - 04.2017
  • Operate forklift or other hand truck
  • Use wireless RF scanning equipment to ensure accuracy of inventory
  • Adhere to quality and customer service standards set forth by the company
  • Perform cycle counts as required
  • Pick, wrap and stage orders to be shipped
  • Inspect and perform maintenance of forklifts and other material handling equipment
  • Identify safety hazards in the workplace
  • Consolidate partial pallets for incoming goods

Education

Business Program -

Canadore College
Mississauga, ON
03.2018

High School Diploma -

CMS
Lucknow, India
04.2012

Certificate - Air Brake Instructor Z Endorsement

Ontario Safety League
07-2024

Certificate - Techniques of Instruction

Ontario Safety League
06-2024

Skills

  • Safety compliance understanding
  • Proficient in reading maps
  • Strategic trip route organization
  • Skilled in client interactions
  • Self-assured and adaptable
  • Skilled in meeting targets efficiently
  • Effective communication skills in writing and speaking
  • Proficient in prioritizing tasks
  • Simultaneous use of software applications
  • Skilled in Excel, Word, and PowerPoint
  • Ability to adjust to changing work hours
  • Flexible in meeting changing departmental needs
  • Knowledgeable in diverse coaching techniques

Languages

English
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Director

Classic Truck Training Academy Ltd
05.2022 - Current

Truck Drive- City

IFS trucking Company
08.2021 - 04.2022

Truck Driver -City

Local Store in the Charlottetown
01.2021 - 07.2021

Customer Service Supervisor

IO Solutions Call Center Inc.
07.2019 - 07.2021

Supervisor

Mary Brown’s
08.2018 - 12.2018

Truck Driver - City and Long Haul

Trans4 Limited (Loblaw’s)
04.2017 - 09.2018

Forklift Oprator

Hearn Industries
09.2016 - 04.2017

Business Program -

Canadore College

High School Diploma -

CMS

Certificate - Air Brake Instructor Z Endorsement

Ontario Safety League

Certificate - Techniques of Instruction

Ontario Safety League

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Jasbeer Singh