Jarvis Zimmermann
Burbank
Summary
Dynamic customer service professional with exceptional problem resolution skills. Adept at data entry and critical thinking, I consistently enhance customer loyalty through empathetic service and effective conflict resolution. Experience in training staff and improving team performance, I thrive in high-pressure environments while maintaining quality control.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Milt and Edies Dry Cleaners
07.2024 - Current
- Accurately process and input detailed information for hundreds of garments daily into inventory and point-of-sale systems, ensuring tracking and accountability.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Investigated and resolved missing garment issues, leveraging problem-solving and communication skills to track items and ensure timely order completion.
- Provide high-level customer service both in-person and over the phone, handling inquiries, complaints, and special requests with professionalism and care.
Shift Manager
Weinerschnitzel
11.2022 - 05.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Kept employees operating productively and working on task to meet business and customer needs.
Reprographics Operator
City of Burbank
02.2022 - 06.2022
- Collaborated with team members, ensuring seamless communication and smooth project execution.
- Expedited project completion with effective prioritization and time management skills.
- Delivered high-quality print materials by meticulously following client specifications and guidelines.
- Maintained a high level of accuracy, thoroughly reviewing documents for errors before printing.
- Increased customer satisfaction by providing prompt responses to inquiries and addressing concerns promptly.
- Consistently met tight deadlines, effectively managing workloads and coordinating with internal teams.
Ice Hockey Official
Los Angeles Hockey Officials Association
10.2021 - 02.2022
- Evaluated player performance for potential penalties, ensuring fair gameplay for all participants.
- Improved overall game flow by making accurate and timely decisions in high-pressure environments.
- Managed time effectively during games, ensuring appropriate breaks and adhering to scheduled start and end times.
- Collaborated with fellow officials to ensure consistency in rule interpretation and enforcement throughout the season.
- Contributed to a positive atmosphere by maintaining professionalism and courteous behavior towards players, coaches, and fans at all times.
- Participated in annual training sessions to enhance officiating skills, staying current with industry trends and best practices.
Education
Associate of Applied Science - Engineering
University of Victoria
Victoria, British ColumbiaSkills
- Customer service
- Critical thinking
- Problem resolution
- Data entry
- Computer proficiency
- Professional telephone demeanor
- Product knowledge
- Prioritization
- Staff training
- Quality control
Timeline
Customer Service Representative
Milt and Edies Dry Cleaners
07.2024 - Current
Shift Manager
Weinerschnitzel
11.2022 - 05.2023
Reprographics Operator
City of Burbank
02.2022 - 06.2022
Ice Hockey Official
Los Angeles Hockey Officials Association
10.2021 - 02.2022
Associate of Applied Science - Engineering
University of Victoria
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