Jarvis Humphrey
Pittsburg
Summary
Dynamic Account Resolution Specialist with a proven track record at State Collection Service, excelling in client relationship building and payment plan negotiation. Enhanced operational efficiency through streamlined dispute resolution processes and meticulous documentation. Recognized for training junior staff and driving continuous improvement initiatives, ensuring high customer satisfaction and retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Resolution Specialist
State Collection Service
05.2022 - 09.2025
- Resolved account discrepancies through meticulous investigation and analysis of billing records.
- Collaborated with clients to negotiate payment plans, enhancing customer satisfaction and retention.
- Streamlined dispute resolution processes, improving overall efficiency in account management workflows.
- Trained junior team members on best practices for account resolution and effective communication strategies.
- Conducted thorough audits of accounts to identify patterns in disputes and recommend process improvements.
- Documented all actions performed and interactions with customers.
Account Resolution Specialist
Alpha Recovery Corp.
04.2021 - 04.2022
- Resolved account discrepancies through meticulous investigation and analysis of billing records.
- Collaborated with clients to negotiate payment plans, enhancing customer satisfaction and retention.
- Enhanced reporting accuracy by implementing standardized procedures for documenting resolutions and client interactions.
Auto Shop Manager
Lionz Den Garage
03.2020 - 04.2021
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
- Managed scheduling and allocation of resources to optimize shop productivity.
- Implemented inventory management systems to streamline parts ordering and reduce delays.
- Trained and mentored staff on automotive repair techniques and customer service best practices.
- Developed standard operating procedures to enhance safety protocols and operational efficiency.
- Collaborated with vendors to negotiate pricing and improve supply chain effectiveness.
- Analyzed service metrics to identify trends, driving continuous improvement initiatives across the garage.
- Enhanced customer satisfaction by implementing efficient service processes and timely communication.
Delivery Driver
Pro Drivers
02.2017 - 03.2020
- Delivered packages efficiently using GPS navigation and route optimization tools.
- Maintained accurate delivery logs, ensuring compliance with company policies.
- Collaborated with dispatch team to streamline delivery schedules and reduce delays.
- Conducted vehicle inspections, maintaining safety and compliance standards.
- Resolved customer inquiries and issues promptly to enhance service satisfaction.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
George Washington High School
Denver, CO05-2005
Skills
- Client relationship building
- Goal-oriented mindset
- Documentation skills
- Data entry proficiency
- Payment plan negotiation
- Inbound call managememanagement
- Call center experience
- Outbound calling
- Time management
- Safe driving
- Clean driving record
- GPS and route plannin
- Order picking and processing
- Vehicle inspection
- Safe driver training
- Shipping and packaging
- Forklift operation
- Stocking and inventory
- Vehicle cleaning and maintenance
Certification
Class B CDL No Endorsement
Timeline
Account Resolution Specialist
State Collection Service
05.2022 - 09.2025
Account Resolution Specialist
Alpha Recovery Corp.
04.2021 - 04.2022
Auto Shop Manager
Lionz Den Garage
03.2020 - 04.2021
Delivery Driver
Pro Drivers
02.2017 - 03.2020
George Washington High School