Summary
Overview
Work History
Education
Skills
Timeline
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Jarrod Vanvolkenburg

Frankford,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Master Club Fitter

Golf Town
01.2018 - 02.2023
  • Completed over 500 custom fittings by taking customers through a thorough, start to finish process of finding correct golf clubs to suit their ability and budget. Followed up with customer to ensure the product was working as it should and as the customer expected them to.
  • Kept in contact with vendors to ensure availability of components and timelines to ensure the best outcome for the customer.
  • Maintained and troubleshot Foresight Sports launch monitor software to ensure it was as accurate as possible.
  • Built and customized golf clubs to match specification of the golf clubs the customer was fit to.

Sales Specialist

Golf Town
05.2015 - 01.2018
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Demonstrated product features, answered questions and persuasively overcame objections.

Education

Bachelor of Arts - Film, History

Carleton University
Ottawa, ON

Diploma - Drama And Writing

Toronto Film School

Skills

  • Customer Satisfaction
  • Delivering KPI consistently
  • Critical Thinking
  • Closing Sales
  • Team Player

Timeline

Master Club Fitter

Golf Town
01.2018 - 02.2023

Sales Specialist

Golf Town
05.2015 - 01.2018

Bachelor of Arts - Film, History

Carleton University

Diploma - Drama And Writing

Toronto Film School

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Jarrod Vanvolkenburg