Jarrod Ouaknine

Manager for Liquor and Tobacco at the 3 duty-free locations at the Montreal Airport. Duties include but are not limited to:

Supervise a team of 5 to 20 employees and their performance and customer service.

Create and maintain a positive work environment.

Analyze and review the achievement of objectives and develop strategies to improve performance.

Open the store at 4am.

Open cash registers.

Count the safe.

Organize break schedules.

Oversee day to day operations.

Ensure customer satisfaction and manage problematic situations.

Managed a staff of 5.

Handled all day-to-day tasks and administration.

Maintained files and administrative records.

Responsible for sourcing, testing, Marketing, and

purchasing of products.

Establish and identify prices of goods and services.

Maintained a clean and orderly store.

Helped with social media and advertising.

Resolved customer issues complaints.

Private contracted lunchtime, after-school, evening,

weekend classes, summer sessions and day camps

Managed a staff of 3.

Supplied teachers and programs to schools and

organizations across Toronto.

Arranged for and distributed supplies.

Programs included: painting, drawing, cartooning,

animation, sculpture, pottery, water colours,

bookmaking, puppet making, jewellery making, chess,

and magic.

Supervisor of park staff

Responsible for weekly scheduling.

Supervised of daily community programs and sports.

Managed and maintained 3 chalets across the park.