Jarrel S. Tomlinson
North York,ON
Summary
- PROFESSIONAL SKILLS
- Financial management experience with organizational agility
- Strong leadership skills with ability to be a team player
- Great attention to detail in working in a fast-paced environment
- Excellent verbal and non-verbal communication skills
Overview
11
11
years of professional experience
Work History
Contact Center Associate
YMCA of Greater
Toronto
04.2022 - Current
- Processed client application for various requests ranging from registrations, recommendations, and referrals in an efficient manner
- Connected clients with employment and community service programs and language assessment for new immigrants
- Completed administrative duties, including data maintenance, event support, processing cancellations and payments, maintaining files, mailing, and faxing
Customer Service Representative-Team Lead
Manpower Agency, Transit Company
10.2017 - Current
- Supervised and monitored CSRs dispatched to different subway stations
- Debriefed Customer Service Representatives on work expectations and protocols in different settings
- Assisted customers in navigating the presto machines as well as the transit system and various train lines and bus routes
Homelessness Workshop Webinar Project, Facilitator
Inspire Church Canada
09.2020 - 12.2020
- Organization
- Utilized social media platforms to spread the message of hope through community work and clothing donations
- Connected people to services and programs aimed at tackling homelessness
- Developed a workshop to raise awareness of homelessness in Canada during the global
- Health pandemic
Student Assistant
TDSB Charles H. Best Middle School
09.2017 - 04.2018
- Worked alongside staff members in the school system to create a positive learning environment for students
- Helped the teacher with preparing lesson plans and schedules for the students on a day-to-day basis
- Performed one-on-one support to middle school students to help them work through assigned tasks based on teacher supervision.
Engagement Connector
York University
04.2015 - 10.2017
- Office of the Dean LA&PS Faculty
- Performed admission duties for domestic and international students
- Assisted faculty members with recruiting, event planning
- Facilitated student orientation and information sessions while providing students and parents with a seamless onboarding to school resources
- Utilizer different computer software systems like SAP, Peoplesoft for onboarding purposes
Research Assistant
York University Financial Workshop
01.2013 - 05.2013
- Conducted financial management workshops for marginalized youths to educate them on the importance of budgeting
- Connected vulnerable clients to resources available to fund their educational training
- Presented on OSAP-related matters to educate marginalized youth about the positive impact it on has built a bright future
- Facilitated workshops for 19 marginalized youth to increase youth's knowledge of financial management concepts.
Education
and Emergency Service Communication Certificate - undefined
York University
Current
Social Service Worker Diploma - undefined
Seneca College
December 2020
Honour Bachelor of Interdisciplinary Studies - undefined
Seneca College
August 2020
Bachelor of Arts Degree - Sociology
Seneca College
October 2017
Skills
- COMPUTER SKILLS
- Adobe Acrobat
- Webex, Teams, Zoom
- SAP
- Microsoft Office
Timeline
Contact Center Associate
YMCA of Greater
04.2022 - Current
Homelessness Workshop Webinar Project, Facilitator
Inspire Church Canada
09.2020 - 12.2020
Customer Service Representative-Team Lead
Manpower Agency, Transit Company
10.2017 - Current
Student Assistant
TDSB Charles H. Best Middle School
09.2017 - 04.2018
Engagement Connector
York University
04.2015 - 10.2017
Research Assistant
York University Financial Workshop
01.2013 - 05.2013
and Emergency Service Communication Certificate - undefined
York University
Social Service Worker Diploma - undefined
Seneca College
Honour Bachelor of Interdisciplinary Studies - undefined
Seneca College
Bachelor of Arts Degree - Sociology
Seneca College
Similar Profiles
Shelane StonerShelane Stoner
NA at YMCA of GreaterNA at YMCA of Greater
Wilma LugerWilma Luger
Membership Director at YMCA of Greater Waukesha County-West Suburban YMCAMembership Director at YMCA of Greater Waukesha County-West Suburban YMCA
John M. RappaportJohn M. Rappaport
Executive Director at YMCA OF GREATER NEW YORK, YMCAExecutive Director at YMCA OF GREATER NEW YORK, YMCA
Ava MulzacAva Mulzac
Cake Decorator at Baker Street Inc.Cake Decorator at Baker Street Inc.
Dennis LukDennis Luk
Senior Staff Accountant at HSM LLP Chartered Professional AccountantsSenior Staff Accountant at HSM LLP Chartered Professional Accountants