Jarod Mena
Apple Valley
Summary
Dynamic leader with proven expertise in customer service and cash management, honed at Starbucks Coffee Company. Excelled in team leadership and conflict resolution, significantly enhancing team productivity and customer satisfaction. Skilled in multitasking and time management, adept at driving operational excellence and achieving goals.
Overview
9
9
years of professional experience
Work History
Supervisor
STARBUCKS COFFEE COMPANY
04.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
Server
Dennys Restaurant
12.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Bartender
Marie Callenders Restaurant
01.2016 - 08.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Associate Of Science - Math And Science
Victor Valley College
Victorville, CA12.2018
Diploma -
Apple Valley High School
Apple Valley, CA06.2015
Skills
- Goal oriented
- Customer service
- Team building
- Conflict resolution
Cash Management
- Coaching and mentoring
- Multitasking Abilities
- Team leadership
- Inventory management
- Time management
Timeline
Supervisor
STARBUCKS COFFEE COMPANY
04.2022 - Current
Server
Dennys Restaurant
12.2019 - Current
Bartender
Marie Callenders Restaurant
01.2016 - 08.2019
Associate Of Science - Math And Science
Victor Valley College
Diploma -
Apple Valley High School
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