Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jarod McGowan

Summary

Dynamic business owner with a proven track record in small business operations at Lunchbox. Expert in financial management and staff training, fostering exceptional customer relations. Achieved significant growth through strategic planning and effective team leadership, enhancing service quality and operational efficiency. Strong communicator dedicated to building lasting relationships and driving success.

Overview

24
24
years of professional experience

Work History

Owner

Lunchbox
11.2015 - Current
  • Managed day-to-day business operations.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

Bartender Shift Manager

Bear and Kilt
07.2010 - 07.2014
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Bar Manager

Shuckalucks Pub and Eatery
06.2008 - 07.2010
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Coordinated themed nights attracting different demographics expanding overall clientele.

Bartender Shift Manager

Union Jacks Pub
11.2001 - 05.2008
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.

Education

Central Memorial High School
Calgary, AB
06.1998

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Business management
  • Staff management

Languages

English
Elementary

Timeline

Owner

Lunchbox
11.2015 - Current

Bartender Shift Manager

Bear and Kilt
07.2010 - 07.2014

Bar Manager

Shuckalucks Pub and Eatery
06.2008 - 07.2010

Bartender Shift Manager

Union Jacks Pub
11.2001 - 05.2008

Central Memorial High School

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Jarod McGowan