Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jarod Ghoukassian

Granada Hills

Summary

Dynamic administrative professional with experience at LACERS, excelling in project management and team collaboration. Proven ability to enhance event participation through creative marketing and effective communication. Skilled in Microsoft Office and complaint resolution, consistently delivering high-quality support and fostering positive customer relations.


Overview

6
6
years of professional experience

Work History

Administrative Intern

LACERS
08.2024 - 06.2025
  • Set up meetings and conference calls using Microsoft Teams for CSRD department.
  • Supported staff on special assignments and projects.
  • Designed flyers for office events that would entice more employees to attend.
  • Helped set up events and made sure everything went smoothly.
  • Helped manage charity drives and donations that would come through and made sure they got where they need to be.
  • Was a photographer at most events and still made sure everything was going according to plan.
  • Informed and supported business leaders through consistent communication and administrative support duties.

Administrative Intern

Van Nuys Airport Vny
07.2023 - 08.2023
  • Entered data into system and accurately updated customer accounts.
  • Answered incoming phone calls pleasantly directed calls to appropriate personnel.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Attended in-person training at LAX for various roles
  • Updated Van Nuys Airport directory with over 200 tenants
  • Worked alongside and trained by the Senior Management Analyst

Customer Service Representative

SWEET HEAT
10.2020 - 01.2022
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Packaged and shipped numerous products for mailing to customers.
  • Recorded shipment data such as weight and discrepancies using ShipStation.

Packing, Shipping, and Receiving Assembler

Toy Box Monthly
03.2019 - 03.2020
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
  • Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
  • Initiated proof of delivery documents to trace lost shipments.
  • Recorded shipment data such as weight and discrepancies using ShipStation.


Education

Bachelor of Arts - Communications

California State University, Northridge
Northridge, CA
05-2024

Skills

  • Team collaboration
  • Researching skills
  • Social media management
  • Project management
  • Meeting scheduling
  • File organization
  • Microsoft office expertise
  • Administrative tasks
  • Complaint resolution
  • Customer relations
  • Shipping procedures
  • Oral and writing communication

Languages

English
Native or Bilingual
Armenian
Native or Bilingual

Timeline

Administrative Intern

LACERS
08.2024 - 06.2025

Administrative Intern

Van Nuys Airport Vny
07.2023 - 08.2023

Customer Service Representative

SWEET HEAT
10.2020 - 01.2022

Packing, Shipping, and Receiving Assembler

Toy Box Monthly
03.2019 - 03.2020

Bachelor of Arts - Communications

California State University, Northridge

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