Jarmila Krobotova
Calgary,AB
Summary
Dynamic and dedicated professional with extensive experience at Hy's Steakhouse and Cocktail Bar, excelling in customer service and strong multitasking abilities. Proven track record in enhancing guest satisfaction and streamlining operations, while effectively managing reservations and addressing client concerns. Skilled in relationship building and conflict resolution, ensuring a welcoming environment for all guests.
Overview
10
10
years of professional experience
Work History
Restaurant Hostess
Hys Steakhouse and Cocktail Bar
06.2024 - 03.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Office Assistant/Hostess
Hy's Steakhouse & Cocktail Bar
10.2018 - 02.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Contributed to significant reduction in operational costs by negotiating better rates with office supply vendors.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
Hostess
Zen 8 Grill
01.2018 - 05.2018
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Event Coordinator/hostess
Hy’s Steakhouse and Cocktail Bar
05.2016 - 01.2018
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
- Increased brand visibility through strategic placement of promotional materials at high-profile events.
- Pioneered adoption of virtual event platforms, expanding audience reach amid global travel restrictions.
- Mitigated environmental impact by implementing sustainable practices across all stages of event planning and execution.
- Negotiated with venue owners to secure prime locations, aligning with event size, type, and attendee expectations.
Receptionist
Better Medical Clinic
02.2016 - 05.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
Receptionist/Hostess
Ki Modern Japanese and Bar
07.2015 - 02.2016
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
Hostess
Hy’s Steakhouse and Cocktail Bar
12.2014 - 07.2015
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
Education
Bachelor Degree - Bachelor Degree in Finances
Tomas Baťa University
Zlin Czech Republic06-2012
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Scheduling
- Handling complaints
- Relationship building
Languages
English
Professional Working
Timeline
Restaurant Hostess
Hys Steakhouse and Cocktail Bar
06.2024 - 03.2025
Office Assistant/Hostess
Hy's Steakhouse & Cocktail Bar
10.2018 - 02.2020
Hostess
Zen 8 Grill
01.2018 - 05.2018
Event Coordinator/hostess
Hy’s Steakhouse and Cocktail Bar
05.2016 - 01.2018
Receptionist
Better Medical Clinic
02.2016 - 05.2016
Receptionist/Hostess
Ki Modern Japanese and Bar
07.2015 - 02.2016
Hostess
Hy’s Steakhouse and Cocktail Bar
12.2014 - 07.2015
Bachelor Degree - Bachelor Degree in Finances
Tomas Baťa University
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