JARMANJEET SINGH
Edmonton,Canada
Summary
Network and Systems Support Professional with a strong track record in supporting enterprise IT infrastructure and resolving hardware and software issues. Demonstrated success in minimizing downtime and enhancing system performance through effective troubleshooting and exceptional customer service. Pursuing a Network Administrator role in Edmonton.
Overview
12
12
years of professional experience
Work History
Customer Engineer
NCR Corporation
05.2021 - Current
- Provided on-site support for enterprise customers, troubleshooting desktops, laptops, servers, printers, POS systems, scanners, and self-checkout equipment to ensure seamless operational efficiency.
- Diagnosed hardware, software, and network connectivity issues to minimize downtime.
- Installed and configured operating systems, firmware updates, SSDs, and RAID storage, enhancing system performance and reliability.
- Delivered exceptional customer service while meeting SLA targets, contributing to high customer satisfaction levels.
- Supported Cisco network equipment deployments and collaborated with NOC teams on connectivity improvements.
Field Service Technician
Rogers (Dependable HomeTech)
01.2019 - 04.2021
- Installed and supported telecommunications and networking equipment for residential and business customers.
- Configured routers, modems, and network devices, resolving service issues to restore connectivity for customers.
- Executed cable splicing, testing, and service activation to ensure reliable network performance.
- Documented service calls and technical work performed to support efficient tracking and future troubleshooting.
Field (Datacenter) Service Engineer
Ericsson
01.2016 - 01.2017
- Troubleshot LAN and WAN issues, enhancing network reliability using packet analysis tools including Wireshark.
- Implemented routing protocols including OSPF, EIGRP, and RIP.
- Configured VLANs, ACLs, and network segmentation to improve security and performance.
- Monitored telecom and network infrastructure, ensuring optimal performance in LTE and 3G environments.
- Investigated security events and equipment faults, identifying root causes through log analysis.
Field Service Engineer
Ericsson
01.2015 - 01.2016
- Installed and validated networking and telecommunications equipment to ensure optimal performance.
- Coordinated with internal teams for prompt issue resolution, improving service delivery timelines.
- Managed customer service requests and resolved technical escalations to enhance customer satisfaction.
Education
Diploma - Applied Networking and System Administration
Conestoga College
Kitchener, Ontario01-2018
Bachelor of Science Coursework - Information Technology
Guru Gobind Singh Indraprastha University
Delhi01-2014
Skills
- Network Troubleshooting
- Routing
- Switching
- TCP/IP
- VLANs
- OSPF
- EIGRP
- WAN/LAN
- VPN
- Catalyst Switches
- Routers
- ACLs
- Network Segmentation
- PfSense Firewall
- Wireshark
- Log analysis techniques
- Incident Resolution
- Windows 10/11
- Windows Server
- Active Directory
- Group Policy
- DNS
- DHCP
- Remote Access
- RAID Configuration
- Servers
- Workstations
- POS Systems
- Printers
- Scanners
- VMware
- Virtualization Concepts
Projects And Lab Experience
Home Lab Network Administration Project, Built a pfSense firewall environment using Dell Wyse hardware., Configured VLAN concepts, DHCP, DNS, NAT, firewall policies, and network segmentation., Practiced troubleshooting, routing, switching, and security administration tasks., Developed hands-on experience relevant to Network Administrator roles.
Core Technical Skills
TCP/IP, VLANs, Routing, Switching, OSPF, EIGRP, BGP, WAN/LAN, VPN, Catalyst Switches, Routers, Network Troubleshooting, Windows 10/11, Windows Server, Active Directory, Group Policy, DNS, DHCP, Remote Access, RAID Configuration, pfSense Firewall, ACLs, Network Segmentation, Wireshark, Log Analysis, Incident Resolution, VMware/Virtualization Concepts, Servers, Workstations, POS Systems, Printers, Scanners
Timeline
Customer Engineer
NCR Corporation
05.2021 - Current
Field Service Technician
Rogers (Dependable HomeTech)
01.2019 - 04.2021
Field (Datacenter) Service Engineer
Ericsson
01.2016 - 01.2017
Field Service Engineer
Ericsson
01.2015 - 01.2016
Diploma - Applied Networking and System Administration
Conestoga College
Bachelor of Science Coursework - Information Technology
Guru Gobind Singh Indraprastha University