JARMANJEET SINGH
NCR Corporation
Edmonton,Canada
Summary
Experienced Network and Systems Support Professional with 7+ years in enterprise IT infrastructure and telecommunications. Specializes in Cisco routing and switching, Active Directory, and network diagnostics. Collaborated with field operations and NOC teams to enhance system performance and customer support. Pursuing a Network Administrator role in Edmonton.
2
Languages
12
years of professional experience
Work History
Customer Engineer
5 Years 3 Months- Provided on-site support for enterprise customers, troubleshooting desktops, laptops, servers, printers, POS systems, scanners, and self-checkout equipment to ensure operational efficiency.
- Diagnosed hardware, software, and network connectivity issues, reducing downtime and improving user experience.
- Install and configure operating systems, firmware updates, SSDs, and RAID storage.
- Support Cisco network equipment deployments and collaborate with NOC teams on connectivity improvements.
- Delivered exceptional customer service while consistently meeting SLA targets, enhancing customer satisfaction.
Field Service Technician
2 Years 3 Months- Installed and supported telecommunications and networking equipment for residential and business customers.
- Configured routers, modems, and network devices, resolving service issues to ensure reliable connectivity.
- Performed cable splicing, testing, and service activation to deliver seamless telecommunications service.
- Maintained accurate documentation of service calls and technical work performed to support efficient service delivery.
Field (Datacenter) Service Engineer
1 Year- Troubleshot LAN and WAN issues, enhancing network reliability using packet analysis tools including Wireshark.
- Implemented routing protocols including OSPF, EIGRP, and RIP.
- Configured VLANs, ACLs, and network segmentation to improve security and performance.
- Monitored telecom and network infrastructure, ensuring optimal performance in LTE and 3G environments.
- Investigated security events and equipment faults, identifying root causes through log analysis.
Field Service Engineer
1 Year- Managed customer service requests and technical escalations, enhancing customer satisfaction through effective resolution.
- Coordinated with internal teams to ensure timely issue resolution.
- Coordinated with internal teams for timely issue resolution, improving overall service response time.
Education
Diploma - Applied Networking and System Administration
Bachelor of Science Coursework - Information Technology
Skills
Cisco networking
Network security
Network protocols
Network services management
Monitoring and troubleshooting
Systems: Windows 10/11
Windows Server
Active Directory
Group Policy
Hardware: Servers
Workstations
POS Systems
Printers
Scanners
Virtualization: VMware/Virtualization Concepts
Network security
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Engineer
NCR Corporation
05.2021 - Current
Field Service Technician
Rogers (Dependable HomeTech)
01.2019 - 04.2021
Field (Datacenter) Service Engineer
Ericsson
01.2016 - 01.2017
Field Service Engineer
Ericsson
01.2015 - 01.2016
Guru Gobind Singh Indraprastha University
Bachelor of Science Coursework from Information Technology
Conestoga College
Diploma from Applied Networking and System Administration