Jarman Singh
Brampton,ON
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Shell
Brampton, ON
11.2022 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
- Collected payments for dispensed gas and tendered change or receipts to customers.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Inspected identification to determine proper age of customers for alcohol and cigarettes.
- Processed gas and amenities payments.
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
- Prepared daily records of food and gas sales and balanced register drawers.
- Sold store items and vehicle services to customers.
Forklift Operator
The Home Depot
Bolton, ON
11.2022 - Current
- Prepared finished stock for shipment by identifying, pulling and packing product.
- Operated power material handling equipment to accurately select and palletize loads.
- Tied and secured loads to prevent shifting or damage to items.
- Transported material to correct locations and documented inventory changes.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Maintained current forklift training and certification as required by company policies.
Education
Computer Engineering Technician - IT Network Security
Pures College of Technology
ScarboroughSkills
- Inbound and Outbound Calling
- Customer Support
- MS Office Proficiency
- Creative Problem Solving
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Customer Service
- [Number] wpm Typing Speed
- Data Entry
- Transaction Processing
- Understanding Customer Needs
- Order and Refund Processing
- Customer Account Management
- Multitasking and Prioritization
Timeline
Customer Service Associate
Shell
11.2022 - Current
Forklift Operator
The Home Depot
11.2022 - Current
Computer Engineering Technician - IT Network Security
Pures College of Technology