Jaritza Martinez
Los Angeles
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
9
9
years of professional experience
Work History
Lead Associate Operations
Chase
03.2017 - Current
- Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Developed comprehensive training materials to onboard new team members quickly and efficiently.
- Increased employee retention by fostering a positive work environment and recognizing outstanding performance.
- Mentored junior associates, providing guidance on best practices and professional development opportunities.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Assistant Youth Program Coordinator
City Of Redondo Beach
09.2015 - 03.2017
- Enhanced program engagement by integrating diverse activities and interactive learning experiences for elementary leveled students.
- Collaborated with team members to create a supportive environment that fosters positive youth development.
- Established a safe and inclusive environment by implementing clear expectations for behavior as well as policies addressing bullying or harassment issues among participants.
- Maintained accurate records of participant attendance, progress, and achievements for reporting purposes and to inform program improvements.
- Provided leadership, guidance and support to staff members.
Education
Bachelor Of Science - Business Administration
California State University - Los Angeles
Los Angeles, CA05.2018
Skills
- Audit Preparation
- Employee Supervision
- File Maintenance
- Operations Management
- Client Relationship Management
- Staff Training
- Report Writing
- Process Improvement
- Team Leadership
- Strategic Planning
Timeline
Lead Associate Operations
Chase
03.2017 - Current
Assistant Youth Program Coordinator
City Of Redondo Beach
09.2015 - 03.2017
Bachelor Of Science - Business Administration
California State University - Los Angeles
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