Jarin Urmi
Kamloops,BC
Summary
Client-focused Registered Client Service Associate offering years of experience managing key accounts to deliver superior service. Expertise in providing client support, maintaining files and records and preparing quantitative, comparative performance evaluations. Committed to collaborating with associates and management to achieve business objectives. Successful customer service with 05 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
4
4
years of professional experience
Work History
Lead Operations Supervisor
Westjet Airline
02.2021 - Current
- Motivated and trained employees to maximize team productivity.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
Client Service Representative
Crawford and Company
10.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Customer Experience Sales Floor Associate
Walmart
11.2018 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Approached browsing customers to initiate conversations to determine buying preferences.
Education
Associate of Commerce And Business Administration -
Thompson River University
Kamloops, BC09.2021
Skills
- Understanding Customer Needs
- Issue and Complaint Resolution
- Needs Assessment
- Establishing Contacts
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Customer Account Management
- Customer Data Confidentiality
- Cash Register Operations
- Operational Efficiency
- Computer Proficiency
- Call Volume and Quality Metrics
Timeline
Client Service Representative
Crawford and Company
10.2021 - Current
Lead Operations Supervisor
Westjet Airline
02.2021 - Current
Customer Experience Sales Floor Associate
Walmart
11.2018 - 05.2020
Associate of Commerce And Business Administration -
Thompson River University
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