Jaremin Ranjith Paul

Willing to work a position on the floor while coaching the team to achieve daily KPIs.
● Supervise, motivate and train team members and provide input to RGM when performance issues arise.
● Provide positive recognition and corrective coaching when appropriate.
● Ensure team members provide the highest possible level of customer satisfaction through service and product quality.
● Initiate necessary actions to correct customer complaints and escalate any major issues to RGM.
● Ensure team members are properly executing current promotions and new products during the shift.
● Ensure team member uniforms and appearances are neat, professional, clean at all times and meet necessary
requirements.
● Ensure proper staffing and deployment throughout the shift to match business needs.
● Monitors and maintains correct inventory levels (product & supply) and notifies management when levels are low.
● Assists with ordering as assigned.
● Ensure the restaurant is ready for peak revenue periods by utilizing appropriate planning and projection tools.
● Assists in ensuring sales and profit targets are met.
● Ensure Occupational Safety & Health Act, local health and safety codes and corporate safety/security policies and
procedures are met and followed.
● Respond to emergency situations as required and communicate to management immediately.
● Assist in recruiting and selecting qualified, high energy team members using approved tools and systems.
● Assist with the training of new team members.
● Assist with the communication and administration of company policies.
● Ensure proper communication takes place during shift change.
● All other management duties as assigned
● Ensure complete and timely execution of corporate and local marketing programs and new product / promotional
rollouts.
● The Shift Manager is part of the team, so working in the field remains the main part of the role (cooking in the kitchen,
packing, cashiering and drive-through). The Director should expect to work full shifts in the positions listed in this point.
● The Shift Manager will be an integral part of the cleaning team, as the entire team is responsible for keeping the
restaurant clean including Management: equipment, walls, floors, counters, desk, windows, doors, employee and
customer restrooms, as well as any other areas that need to be cleaned in or out of the restaurant. This includes, but is
not limited to, sweeping, mopping and washing dishes

• Food preparation and quality
• Clean preparation areas, cooking surfaces, and utensils
• Operate Large-volume cooking equipment such as grills, deep-fat fryers, or griddles
• Cook food according to requirements for quality and quantity.

• Ensure communication is effective throughout the Store and back to the brand team.
• Implement and review all stock loss prevention controls. Implement processes specific to store product/size/ location.
• Manage a team including in Store training, recruitment (where applicable), motivation, coaching, development, disciplinary and performance appraisals.
• Implement Store layout* visual merchandising, stock and fixture positioning according to brand guidelines, Manage stock replenishment, product launches and promotions.
• Ensure the Store is fully compliant administratively and procedurally according to company guidelines and deadlines.
• Maximize sales and ensure customer focus is prioritized at all times.
• Weekly Idaily analysis of commercial reports and implementation of action plans where necessaty.
• Manage manpower planning according to needs of the Business.

• In conversation with customers to understand customer needs and the needs of the community in which the store is located
• Model a customer-comes-first attitude, deliver legendary customer service, and supervise Partners to make sure they deliver legendary customer service
• Respond to immediate store needs by using external resources such as Partner and Asset Protection, Partner Resources, and Food and Beverage
• Ensure communication is effective throughout store and back to Store Manager and brand team including product knowledge
• Communicate ideas to the Store Manager for broader areas of improvement
• Communicate clearly, concisely and accurately to ensure effective store operations
• Provide communication to the Shift team as directed by the Store Manager
• Ensure store is fully compliant administratively and procedurally according to company guidelines and deadlines
• Manage a team including; coaching, motivation, development plan feedback and training
• Develop positive relationships with shift team by understanding and addressing individual motivation, needs, and concerns
• Review store environment and key performance indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the shift team to achieve operational goals.

• Act with integrity, honesty and knowledge that promote the culture, values, and mission of Starbucks
• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the Shift team
• Anticipate customer and store needs by constantly evaluating environment and customers for queues
• Communicate information to the Manager so that the team can respond as necessary to create the third-place environment during each shift
• Deliver legendary customer service to all customers by acting with a customer-comes-first attitude and connecting with the customer
• Discover and respond to customer needs
• Ensure operational Policies and Procedure are adhered to at all times
• Implement Store operations during scheduled shifts
• Organize opening and closing duties as assigned
• Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all Partners during each shift.