Jaremin Ranjith Paul
Antigonish,Canada
Summary
Support management in implementing the organization standards plans and to achieve desired goals, by achieving the high degree of professional expertise and capabilities to grow within the organization and in an international well-reputed Brand and to create more leaders by coaching and guiding them.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Shift Manager
BURGER KING -BRK MANAGEMENT INC.
2023.12 - Current
- Willing to work a position on the floor while coaching a team to achieve daily KPIs
- Supervise, motivate and train team members and provide input to RGM when performance issues arise
- Provide positive recognition and corrective coaching when appropriate
- Ensure team members provide the highest possible level of customer satisfaction through service and product quality
- Assist team members with tasks as needed to ensure complete customer satisfaction
- Initiate necessary actions to correct customer complaints and escalate any major issues to RGM
- Ensure team members are properly executing current promotions and new products during the shift
- Ensure team member uniforms and appearances are neat, professional, clean at all times and meet necessary requirements
- Ensure proper staffing and deployment throughout the shift to match business needs
- Monitors and maintains correct inventory levels (product & supply) and notifies management when levels are low
- Assists with ordering as assigned
- Ensure restaurant is ready for peak revenue periods by utilizing appropriate planning and projection tools
- Assists in ensuring sales and profit targets are met
- Ensure Occupational Safety & Health Act, local health and safety codes and corporate safety/security policies and procedures are met and followed
- Respond to emergency situations as required and communicate to management immediately
- Assist in recruiting and selecting qualified, high energy team members using approved tools and systems
- Assist with the training of new team members
- Assist with the communication and administration of company policies
- Ensure proper communication takes place during shift change
- All other management duties as assigned.
Food Counter Attended
BURGER KING -BRK MANAGEMENT INC.
2023.08 - 2023.12
- Food preparation and quality
- Clean preparation areas, cooking surfaces, and utensils
- Operate Large-volume cooking equipment such as grills, deep-fat fryers, or griddles
- Cook food according to requirements for quality and quantity.
Store Manager
Starbucks- M.H. Alshaya Company
2017.10 - 2023.08
- Ensure communication is effective throughout the Store and back to the brand team.
- Implement and review all stock loss prevention controls. Implement processes specific to store product/size/ location.
- Manage a team including in Store training, recruitment (where applicable), motivation, coaching, development, disciplinary and performance appraisals.
- Implement Store layout* visual merchandising, stock and fixture positioning according to brand guidelines, Manage stock replenishment, product launches and promotions.
- Ensure the Store is fully compliant administratively and procedurally according to company guidelines and deadlines.
- Maximize sales and ensure customer focus is prioritized at all times.
- Weekly Idaily analysis of commercial reports and implementation of action plans where necessaty.
- Manage manpower planning according to needs of the Business.
Assistant Manager
Starbucks- M.H. Alshaya Company
2016.07 - 2017.09
- In conversation with customers to understand customer needs and the needs of the community in which the store is located
- Model a customer-comes-first attitude, deliver legendary customer service, and supervise Partners to make sure they deliver legendary customer service
- Respond to immediate store needs by using external resources such as Partner and Asset Protection, Partner Resources, and Food and Beverage
- Ensure communication is effective throughout store and back to Store Manager and brand team including product knowledge
- Communicate ideas to the Store Manager for broader areas of improvement
- Communicate clearly, concisely and accurately to ensure effective store operations
- Provide communication to the Shift team as directed by the Store Manager
- Ensure store is fully compliant administratively and procedurally according to company guidelines and deadlines
- Manage a team including; coaching, motivation, development plan feedback and training
- Develop positive relationships with shift team by understanding and addressing individual motivation, needs, and concerns
- Review store environment and key performance indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the shift team to achieve operational goals.
Shift Supervisor
Starbucks- M.H. Alshaya Company
2010.08 - 2016.06
- Act with integrity, honesty and knowledge that promote the culture, values, and mission of Starbucks
- Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the Shift team
- Anticipate customer and store needs by constantly evaluating environment and customers for queues
- Communicate information to the Manager so that the team can respond as necessary to create the third-place environment during each shift
- Deliver legendary customer service to all customers by acting with a customer-comes-first attitude and connecting with the customer
- Discover and respond to customer needs
- Ensure operational Policies and Procedure are adhered to at all times
- Implement Store operations during scheduled shifts
- Organize opening and closing duties as assigned
- Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all Partners during each shift.
Barista
Starbucks- M.H. Alshaya Company
2005.10 - 2010.07
F & B Department
Cinnamon Grand Hotel 5 Stars
2004.12 - 2005.08
F & B Department
New Le Place Restaurant
2004.04 - 2004.11
Front Office Department
Heritance Kandalama 5 stars Resort Hotel
1998.01 - 2003.03
Education
Extended Diploma Level-5 Hospitality and Tourism Management - Hospitality And Tourism Management
London Boulevard Business College
Colombo, Sri Lanka 01.2024
Diploma in Hotel Management -
Amazon Collage
01.2002
Ordinary Level Examination -
Matale Hindu College
12.1996
Skills
- Budget Administration
- Team Leadership
- Revenue Generation
- Motivation
- Inventory Control
- Loss Prevention
Certification
- ServSafe Food Protection Manager Certification Examination certificate -2023
- Store Manager of Quarter 2 - 2023
- Store Manager of Quarter 2 - 2022
- Achieving quality audit NFS 94.4% -2019
- Achieving 89.6% internal audit- 2018
- Achieved 2nd quarter highest sales -2008
- Achieved BRVO award being the highest coffee bean sales merchandise sales- 2008
- Achieving the merchandise sales target for 3rd quarter- 2007
Professional Learning
- Basic food safety training course-2017
- Retail Management Course -2016
- Food safety for managers training course -2015
- Starbucks Shift Supervisor Training course -2009
- Starbucks In Store Learning Coach Workshop-2009
- Starbucks Barista Training Program -2005
Languages
English
Full Professional
Tamil
Native or Bilingual
Hindi
Limited Working
Sinhala
Full Professional
Arabic
Elementary
Timeline
Shift Manager
BURGER KING -BRK MANAGEMENT INC.
2023.12 - Current
Food Counter Attended
BURGER KING -BRK MANAGEMENT INC.
2023.08 - 2023.12
Store Manager
Starbucks- M.H. Alshaya Company
2017.10 - 2023.08
Assistant Manager
Starbucks- M.H. Alshaya Company
2016.07 - 2017.09
Shift Supervisor
Starbucks- M.H. Alshaya Company
2010.08 - 2016.06
Barista
Starbucks- M.H. Alshaya Company
2005.10 - 2010.07
F & B Department
Cinnamon Grand Hotel 5 Stars
2004.12 - 2005.08
F & B Department
New Le Place Restaurant
2004.04 - 2004.11
Front Office Department
Heritance Kandalama 5 stars Resort Hotel
1998.01 - 2003.03
Extended Diploma Level-5 Hospitality and Tourism Management - Hospitality And Tourism Management
London Boulevard Business College
Diploma in Hotel Management -
Amazon Collage
Ordinary Level Examination -
Matale Hindu College
- ServSafe Food Protection Manager Certification Examination certificate -2023
- Store Manager of Quarter 2 - 2023
- Store Manager of Quarter 2 - 2022
- Achieving quality audit NFS 94.4% -2019
- Achieving 89.6% internal audit- 2018
- Achieved 2nd quarter highest sales -2008
- Achieved BRVO award being the highest coffee bean sales merchandise sales- 2008
- Achieving the merchandise sales target for 3rd quarter- 2007
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