Summary
Overview
Work History
Education
Skills
Certification
LNGG
Timeline
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Jarely Gonzalez

Santa Ana

Summary

Motivated and detail-oriented professional with strong communication skills and a deep passion for animal care and customer service. Experienced in fast-paced environments with a proven ability to multitask, work independently, and thrive within a team setting. Seeking a role that leverages my strengths in decision-making, hands-on service, and leadership to create a positive and efficient workplace.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Order Fulfillment Lead / Processing

NakedBeasts — Pet Wellness Brand
05.2023 - Current
  • Process Shopify-based pet product orders and ensured accurate, timely packaging and delivery.
  • Managed inventory, assisted with Shopify backend updates, and supervised fulfillment workflow.
  • Collaborated closely with founders to optimize order efficiency and client satisfaction.
  • Maintained quality control standards across shipping, labeling, and packaging processes.
  • Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
  • Conducted regular safety audits within the warehouse environment, addressing any potential hazards promptly.
  • Ensured proper documentation of all shipments, minimizing delays due to customs or other regulatory requirements.

Lead Animal Care Specialist

EveryDog — Dog Daycare & Training Center
04.2021 - 05.2023
  • Oversaw daily operations of a busy dog daycare facility with up to 40 dogs per day.
  • Responsible for dog handling, feeding schedules, grooming assistance, and monitoring behavior.
  • Led front desk operations: booking appointments, managing client communication, and resolving concerns.
  • Trained new staff on safety procedures, cleaning protocols, and animal behavior management.
  • Played a key role in maintaining a clean, organized, and welcoming environment for pets and owners.
  • Administered prescribed medications accurately and timely, improving overall health outcomes of treated animals.
  • Developed strong bonds with individual animals through consistent interaction and trust-building exercises, enhancing overall quality of life within the facility.

Front Desk Receptionist (Hybrid: In-person/Remote)

Fresno State University
07.2021 - 08.2021
  • Greeted students and visitors, assisted with appointments, and answered multi-line phone system.
  • Provided exceptional remote support during online transition; managed scheduling and student inquiries.
  • Developed strong organizational and interpersonal communication skills.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Education

Bachelor of Science - Animal Health and Behavior

Unity Environmental University
08.2026

High School Diploma - undefined

Godinez Fundamental High School
Santa Ana, CA
06.2021

Skills

  • Animal Handling & Kennel Safety
  • Customer Service & Conflict Resolution
  • Bilingual Communication (English & Spanish)
  • Shopify Order Processing & Inventory Control
  • Appointment Scheduling & Front Desk Management
  • Grooming Assistance & Sanitation Protocols
  • Leadership & Training of New Staff
  • Task Prioritization in Fast-Paced Environments
  • Strong Work Ethic & Attention to Detail
  • Workload prioritization

Certification

  • Pet First Aid & CPR (Pending Summer 2025)
  • Basic Dog Grooming Techniques (On-the-job Training at EveryDog)
  • Shopify E-Commerce Operations Experience

LNGG

Fluent in English & Spanish

Timeline

Order Fulfillment Lead / Processing

NakedBeasts — Pet Wellness Brand
05.2023 - Current

Front Desk Receptionist (Hybrid: In-person/Remote)

Fresno State University
07.2021 - 08.2021

Lead Animal Care Specialist

EveryDog — Dog Daycare & Training Center
04.2021 - 05.2023

High School Diploma - undefined

Godinez Fundamental High School

Bachelor of Science - Animal Health and Behavior

Unity Environmental University

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Jarely Gonzalez