Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Jared Wolcott

Glendale

Summary

Enterprise Applications & Digital Adoption Specialist with expertise in WalkMe, Power BI, Power Automate, and API integrations. Experienced in driving technology adoption, optimizing processes, and providing system support. Skilled in cross-team collaboration, workflow automation, and user training.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Enterprise Applications Specialist

HCVT
02.2024 - Current
  • Designed and implemented WalkMe flows for STAR PM and OfficeSpace, reducing support tickets and boosting adoption.
  • Developed training resources and integrated WalkMe with reporting systems to improve data integrity.
  • Built Power Automate workflows and Power BI dashboards to streamline reporting and processes.
  • Partnered with IT and program teams on adoption strategies, training gap analysis, and user support.
  • Provided ongoing software support, troubleshooting, and system maintenance, ensuring uptime and accuracy.
  • Coordinated with vendors and IT on recurring issues, fixes, and enhancements.

Administrative Assistant

HCVT
08.2022 - 02.2024
  • Supported automation and AI adoption across teams, creating training documentation and walkthroughs.
  • Onboarded staff into new applications with quick-reference guides and resources.
  • Produced reports and assisted during system transitions to improve efficiency.
  • Helped maintain applications by logging bugs, updating records, and testing fixes.

Microbiology Analyst

EMSL Analytical, Inc.
06.2021 - 03.2022
  • Prepared and analyzed environmental samples; identified fungal/bacterial structures with microscopy.
  • Maintained quality control records and cross-trained staff on data integrity standards.

Office Assistant

California State Polytechnic University, Pomona
10.2017 - 01.2021
  • Assisted faculty and students with academic systems troubleshooting.
  • Maintained confidential records and trained peers on administrative processes.
  • Performed basic maintenance on office equipment and software.

Education

B.S. - Biology, Chemistry

California State Polytechnic University, Pomona
01.2021

Skills

  • Tools: WalkMe, Power BI, Power Query, Power Automate, Visio, Microsoft Excel (advanced), AI prompting
  • Languages: SQL, JavaScript (basic), HTML (basic), CSS (basic), C (basic), Java (basic), M code, DAX
  • Learning & Adoption: WalkMe flow design, instructional support, process documentation, dashboard development
  • Soft Skills: Problem-solving, Collaboration, Adaptability, Effective Communication

Certification

  • Certified WalkMe Builder Level I
  • Certified WalkMe Builder Level II

Websites

Timeline

Enterprise Applications Specialist

HCVT
02.2024 - Current

Administrative Assistant

HCVT
08.2022 - 02.2024

Microbiology Analyst

EMSL Analytical, Inc.
06.2021 - 03.2022

Office Assistant

California State Polytechnic University, Pomona
10.2017 - 01.2021

B.S. - Biology, Chemistry

California State Polytechnic University, Pomona

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Jared Wolcott