Jared Wolcott
Glendale
Summary
Enterprise Applications & Digital Adoption Specialist with expertise in WalkMe, Power BI, Power Automate, and API integrations. Experienced in driving technology adoption, optimizing processes, and providing system support. Skilled in cross-team collaboration, workflow automation, and user training.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Enterprise Applications Specialist
HCVT
02.2024 - Current
- Designed and implemented WalkMe flows for STAR PM and OfficeSpace, reducing support tickets and boosting adoption.
- Developed training resources and integrated WalkMe with reporting systems to improve data integrity.
- Built Power Automate workflows and Power BI dashboards to streamline reporting and processes.
- Partnered with IT and program teams on adoption strategies, training gap analysis, and user support.
- Provided ongoing software support, troubleshooting, and system maintenance, ensuring uptime and accuracy.
- Coordinated with vendors and IT on recurring issues, fixes, and enhancements.
Administrative Assistant
HCVT
08.2022 - 02.2024
- Supported automation and AI adoption across teams, creating training documentation and walkthroughs.
- Onboarded staff into new applications with quick-reference guides and resources.
- Produced reports and assisted during system transitions to improve efficiency.
- Helped maintain applications by logging bugs, updating records, and testing fixes.
Microbiology Analyst
EMSL Analytical, Inc.
06.2021 - 03.2022
- Prepared and analyzed environmental samples; identified fungal/bacterial structures with microscopy.
- Maintained quality control records and cross-trained staff on data integrity standards.
Office Assistant
California State Polytechnic University, Pomona
10.2017 - 01.2021
- Assisted faculty and students with academic systems troubleshooting.
- Maintained confidential records and trained peers on administrative processes.
- Performed basic maintenance on office equipment and software.
Education
B.S. - Biology, Chemistry
California State Polytechnic University, Pomona
01.2021
Skills
- Tools: WalkMe, Power BI, Power Query, Power Automate, Visio, Microsoft Excel (advanced), AI prompting
- Languages: SQL, JavaScript (basic), HTML (basic), CSS (basic), C (basic), Java (basic), M code, DAX
- Learning & Adoption: WalkMe flow design, instructional support, process documentation, dashboard development
- Soft Skills: Problem-solving, Collaboration, Adaptability, Effective Communication
Certification
- Certified WalkMe Builder Level I
- Certified WalkMe Builder Level II
Timeline
Enterprise Applications Specialist
HCVT
02.2024 - Current
Administrative Assistant
HCVT
08.2022 - 02.2024
Microbiology Analyst
EMSL Analytical, Inc.
06.2021 - 03.2022
Office Assistant
California State Polytechnic University, Pomona
10.2017 - 01.2021
B.S. - Biology, Chemistry
California State Polytechnic University, Pomona